Jela Mae

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Support Operations Manager

Funding Futures

Mar 2025 - Oct 2025 (8 months)

Key Responsibilities: Team Management: -Lead and manage support teams, including technical support, customer service, and help desk staff. -Recruit, train, and develop support team members to ensure they have the skills and knowledge to provide excellent customer service. -Monitor team performance and provide coaching and feedback to drive improvement. Process Optimization: -Analyze and optimize support processes to improve efficiency, reduce costs, and enhance customer satisfaction. -Develop and implement standardized operating procedures (SOPs) to ensure consistency and quality in support delivery. -Identify and implement technology solutions to streamline support operations. SLA Management: -Monitor and ensure compliance with service lev

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Support Operations Manager

Funding Traders

Dec 2024 - Oct 2025 (11 months)

Key Responsibilities: Team Management: -Lead and manage support teams, including technical support, customer service, and help desk staff. -Recruit, train, and develop support team members to ensure they have the skills and knowledge to provide excellent customer service. -Monitor team performance and provide coaching and feedback to drive improvement. Process Optimization: -Analyze and optimize support processes to improve efficiency, reduce costs, and enhance customer satisfaction. -Develop and implement standardized operating procedures (SOPs) to ensure consistency and quality in support delivery. -Identify and implement technology solutions to streamline support operations. SLA Management: -Monitor and ensure compliance with service lev

Coins Champion

Coins.ph

Oct 2024 - Aug 2025 (11 months)

Key Responsibilities: - Inspire and lead community initiatives by creating events, campaigns, and content that spark excitement and engagement across the Coins.ph ecosystem. - Mentor and uplift new members, guiding them through their crypto journey and connecting them with resources that empower them to thrive. - Cultivate a culture of inclusivity and ensure that online spaces remain welcoming, supportive, and aligned with our shared values. - Be the voice of the community, providing key insights, feedback, and ideas to the Coins.ph team to shape future features and

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Crypto Partnership Specialist

Crypto KOLlabs

Sep 2024 - Dec 2024 (4 months)

Key Responsibilities: - Works with major exchange clients, focusing on identifying crypto influencers (KOLs) and scheduling 40 meetings per month with top-tier English-speaking influencers. - Outreach to crypto influencers (KOLs) via platforms such as Telegram, Twitter, and YouTube. - Schedule meetings between the influencers and our team for collaboration discussions. - Report daily on the KOLs contacted and meetings scheduled. - Help facilitate agreements with KOLs to boost trading volume for the exchanges.

Trader Success Associate

Goat Funded Trader

Sep 2024 - Dec 2024 (4 months)

Key Responsibilities: - First point of contact for traders and clients, assisting them with inquiries, troubleshooting issues, and ensuring a seamless experience with the trading platform. - Provide timely and effective support to traders via email and chat. Specifically using Intercom. - Troubleshoot platform and account issues, guiding traders through technical difficulties. - Answer questions regarding trading accounts, rules, and firm policies. - Assist traders with onboarding processes, account setup, and verification procedures. - Communicate clearly with traders about risk management, trading conditions, and account features. - Use trading knowledge to help clients understand market terms, trading strategies, and platform features. -

Trader Support Analyst

The5ers.com

Mar 2024 - Aug 2024 (6 months)

Key Responsibilities: - First point of contact for traders and clients, assisting them with inquiries, troubleshooting issues, and ensuring a seamless experience with the trading platform. - Provide timely and effective support to traders via email and chat. Specifically using LiveChat and Helpdesk. - Troubleshoot platform and account issues, guiding traders through technical difficulties. - Answer questions regarding trading accounts, rules, and firm policies. - Assist traders with onboarding processes, account setup, and verification procedures. - Communicate clearly with traders about risk management, trading conditions, and account features. - Use trading knowledge to help clients understand market terms, trading strategies, and platfor

Funded Trader

MyFundedFX

Jul 2023 - Mar 2024 (9 months)

Key Responsibilities: - Have the unique opportunity to trade with the firm's capital and earn a substantial portion of my profits. Provide a supportive and challenging environment where I can develop your trading skills and achieve financial success. - Profitable Trading: Consistently generate profits through my trading strategies, adhering to the risk management guidelines. - Account Management: Manage my trading account effectively, monitoring performance and making necessary adjustments. - Risk Management: Implement sound risk management practices to protect my trading capital and minimize losses. - Continuous Learning: Stay updated on market trends, economic indicators, and trading strategies to enhance your performance. - Collaboration

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Executive Assistant

Dec 2022 - Apr 2023 (5 months)

Key Responsibility: - Planning Work-Related Trips - Research Opportunity and Events for Trips (Global) - Applying to Conferences (Global) - Data-Entry for CEO (Speaker-Slots) - Research General Investors, Partners, Customers, Leads + Detailed Data-Entry - Social Media: Small daily Tweets related to Blockchain/Crypto Space

General Administrative Assistant, Recruitment, SMM, and Telemedicine

Better Health Management

Aug 2022 - Feb 2023 (7 months)

Medical VA - At Better Health Clinic, I was able to get experience being a liaison between patients, pharmacist, and the provider. I was also able to assist with obtaining patient information. I was able to interact personally with patients and help them feel at ease with my assistance. Recruitment - Identifying training needs by evaluating strengths and weaknesses, translating requirements into trainings that will groom employees for the next step of their career path, building annual training program and preparing teaching plans. Recruiting new interns via social media platforms. Social Media Manager - Creating graphic designs to be posted in the internship facebook group page with over 1,000 members. - Managing facebook page of Better He

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Discord Moderation

Local Trading Communities

Nov 2021 - May 2022 (7 months)

- Moderating and Managing discord servers. - Creating local trading servers, adding & managing bots and webhooks, and creating of publication materials for the server. - Teaching beginners to advance on their cryptocurrency journey. - Addressing concerns and inquiries of traders in the server.

Customer Service Sales Representative

Inspiro

Nov 2020 - Apr 2021 (6 months)

Key Responsibilities: - Answers inbound inquiries relating to products, services and current promotions Communicates and explains the value of the client brand and benefits of services to potential customers by establishing relationships and building strong rapport Creates value by providing quality customer service in every call performed by applying phone ethics, principles and standards. Informs clients of products and/or service or add-ons that may or may not have been considered previously (up selling) Evaluates and responds to client inquiries and concerns properly and accurately (i.e. billing, finances, products etc.)

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Jela Mae

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