Customer Service Representative
Copart
May 2017 - Sep 2020 (3 years 5 months)
- Handled up to 100 inbound and 100 outbound calls daily, addressing customer inquiries, troubleshooting issues, and providing support. - Executed various office duties, including filing, managing mail, organizing, data entry, scheduling, processing payments, and customer service. - Maintained detailed communication with auto insurance adjusters, updating progress and entering service orders. - Utilized multiple software systems and CRM to track productivity, log communications, and manage actions. - Prepared and verified legal documentation and vehicle titles for auction, ensuring accuracy and compliance. - Efficiently prioritized tasks and managed multiple responsibilities simultaneously. - Processed and distributed invoices, personal ite