Déborah Z

Chatbot Quality Analyst/Data Labeler

freelance

Apr 2026 - Current (7 months)

Response Evaluation: Rate chatbot responses for accuracy, helpfulness, safety, and tone consistency. チャットボット応答の正確性・有用性・安全性・トーンの一貫性を評価 Data Labeling & Annotation: Tag and categorize text to train Natural Language Processing (NLP) models, including identifying intents and entities in user queries. NLPモデル学習向けのデータラベリングおよびアノテーション業務を担当 Context & Coherence Checks: Assess how well the AI maintains context and coherence over extended multi-turn conversations. 長期的な会話におけるAIの文脈維持・整合性を分析 Performance Monitoring: Analyze user-bot interactions to detect bottlenecks or repetitive, frustrating loops. ユーザーとAIの対話を分析し、改善点やボトルネックを特定 Safety & Compliance Check: Ensure the bot adheres to safety guidelines, does not produce harmful content, and complies with data ha

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Volunteer

Algoritmi Group

Dec 2025 - Jan 2026 (2 months)

hostel housekeeper 家政婦

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Tour Guide

Flip Japan

May 2025 - Jul 2025 (3 months)

Tours in English or French in Osaka, Nara, Kyoto 大阪、奈良、京都での英語またはフランス語のツアー

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Tour Guide

Apr 2025 - Sep 2025 (6 months)

Tours in English or French in Osaka, Nara, Kyoto 大阪、奈良、京都での英語またはフランス語のツアー

Concierge Philippines for Voyageurs du Monde

Freelance (Self employed)

Feb 2024 - Jan 2025 (1 year)

- Tailormade assistance to VIP clients - Directing phone calls and Whatsapp messages - Arranging transportation and making reservations - Anticipating requests and solving problems - Recommending activities and places to go - Providing information and special services

Customer Services Specialist

Manatal

May 2023 - Oct 2023 (6 months)

- Manage large amounts of chats - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information - Meet customer satisfaction targets and chat handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits - Follow up to ensure resolution - Help posting on Job boards such as Linkedin, Indeed, Monster, etc... - Help customer to fully understand and follow Job boards policies Show less

Safety Specialist

Sitel Group

Nov 2021 - Sep 2022 (11 months)

Client: Airbnb - Mitigating the impact of bad users through behavioral analysis and external data - Working closely in partnership with Trust and Safety verifications team - Working proactively to recognize online and offline risks by performing account investigations - Mitigating losses by preventing bad users activity on the Airbnb site - Troubleshooting problems through research and resources - Arbitrating situations between users whilst monitoring and controlling numerous concurrent tasks Show less

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Volunteer

Jan 2021 - Apr 2021 (4 months)

- First point of contact by phone for isolated Covid positive people - Psychological support - Listening and identifying needs, sharing pandemic updates - Detecting vulnerable population and offering emergency assistance - Organizing food delivery with local Red Cross offices

Partner Specialist

Booking.com

Jun 2019 - Jan 2020 (8 months)

- first point of contact by phone, email, internal messaging for accommodation partners - pro-active communication, building productive relationships - providing high level of partner service and positive experince - support partners on how to use the extranet ; training by phone to new or existing properties - revolving questions and queries (modifications to rooms, rates, availability, special request...) - discuss opportunities and help improve business (availability, specials, promotions...) - providing accurate, valid, complete information to partners, using the right tools - effective decisions on when to escalate a case - supporting colleagues, giving and receiving productive feedbacks - participating in company events, weekly team m

Bilingual Customer Service Representative

Booking.com

May 2018 - May 2019 (1 year 1 month)

- Liaising guests and partners to help communication and solve problems - Providing customized customer service ; establishing trust and showing empathy by active listening, asking probing questions to understand the problem - Informing and helping customer, anticipating needs and introducing available resources - Balancing service with efficiency during customer interactions - Considering all party (company-customer) needs to reach win-win solutions - Supporting colleagues, sharing energy and positivity Show less

French Teacher

freelance

Jan 2017 - Dec 2017 (1 year)

- Developing educational content including notes, tests, assessments - Organizing supplies and ressources for lectures and presentations - Delivering personalized instruction to each student by encouraging interactive learning - Planning and implementing activities and events - Evaluating and documenting students' progress - Helping students to choose their university abroad, apply for it, and prepare their trip (finding accomodation, buying books if needed, student visa process, etc...) Show less

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Travel Agent

Travel-Stone

Jul 2015 - Jan 2016 (7 months)

• Creating tailor-made tours
• Bookings / quality control
• Communication / customer service At Travel Stone my primary responsibility was to engage with our clients and curate a tour and quotations based around their personal requirements. Designing tailor made tours is often a challenge, particularly in China where it is difficult to grasp many of the local intricacies and differences if the client has never before visited China. However my strong focus on customer service meant that no matter the difficulties I always enjoyed preparing our clients entire trips and helping them discover the magic of China. I would take pleasure in finally meeting the clients in person at the beginning of their stay after (sometimes) months of pr

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Front Desk Manager

The Orchid Hotel

Apr 2012 - Jan 2015 (2 years 10 months)

• Check in / check out
• Communication / feedbacks / customer service
• Quality control Chinese staff for Western standards
• Organised tours Despite not studying for a career in hospitality and arriving at my position at Orchid with no previous experience in this field, I quickly found myself enjoying and performing well in the role. Being the first point of contact for the guests upon their arrival, I would strive to deliver a home away from home environment from the first moment of their stay. I’m very easy going, enthusiastic, always smiling and think of myself as excellent host. In this role at Orchid, I was responsible for checking our rooms, ensuring that we consistently met the standards expected by our western guests

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Dubbing talent

Bovo Entertainment

Feb 2012 - Jan 2013 (1 year)

• Proofreading / translations / corrections
• Dubbing talent for Chinese movies and TV series

Localization Specialist

Pactera

Oct 2011 - Mar 2012 (6 months)

- Translating various documents from English to French and from French to English - French Language Quality Assurance ; editing and proofreading - Interpreting and translating spoken and written words - Localization tests and reports to the manager - Identifying issues or disagreements, whether system or product - Identifying causes and performing corrective/preventing action

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Sales

May 2011 - Oct 2011 (6 months)

• Set up of Chinese and Japanese art books department
• Organised appointment schedule with editors and writers

Section Manager

Nathan

Jun 2004 - Oct 2010 (6 years 5 months)

• Recommended and sold manuals and primers
• Coordinated sales / managed stocks
• Coordinated cashier and shop accounting
• Set up school books department

About

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Résumé

Déborah Z

About

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Behavioral traits