Donna Riggle
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VP, People
New York, United States
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VP, PeoplePomelo CareJul 2025 - Current (1 year 3 months)- Founding MemberTroopHROct 2021 - Current (5 years)TroopHR is a national HR network created to empower People professionals to drive change and maximize their impact as leaders. At Troop, People leaders connect with their peers, engage with industry thought leaders, and learn from master practitioners across the business community.
- VP of PeopleJabra HearingOct 2023 - Jul 2025 (1 year 10 months)
- Head of PeopleJabra HearingNov 2022 - Oct 2023 (1 year)
- Head of PeopleLivelyDec 2020 - Nov 2022 (2 years)We’re revolutionizing hearing care. We’re on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. We’re led by a crew of enormously talented thinkers, creators, and doers who are as collaborative as they are passionate. In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to prove it.
- Director of Health Center Operations, Commercial ProductsMount Sinai Health SystemFeb 2018 - Nov 2020 (2 years 10 months)Director of Health Center Operations for multi-specialty practices providing value-based on- or near-site care for employers and union health sponsors, as well as a strategic implementation team focused on new initiatives.
- People Ops AssociatePolicygenius IncOct 2016 - Feb 2018 (1 year 5 months)PolicyGenius is a NYC-based tech startup with a mission to help people get the financial protection they need and have them feel good about it. We are changing a massive industry by making insurance shopping faster, friendlier and more transparent for online consumers. Since our launch in 2014, we’ve achieved rapid growth in a notoriously difficult industry and established ourselves as a pioneer in a now hot sector of FinTech. We're at an exciting inflection point, having raised over $52 million of venture capital, and we're focused on building out our powerhouse team. Think of us as a one-stop-shop for all the financial protection you’ll ever need.
- Manager of Training and ContentOscar Health insuranceJun 2014 - Jul 2016 (2 years 2 months)- Lead 8-person team responsible for all training, quality and content development processes of 130-person Service department.
- Run and develop multiple training programs concurrently, including new hire onboarding, HIPAA compliance training, and soft skills workshops.
- Edit and support content creation of a bi-weekly department bulletin sent to 200 key leaders and operations staff, including the CEO, CFO and board members.
- Maintain complex knowledge base, incorporating 1,000+ pages of content, used by Service and Sales departments.
- Serve as trusted voice to represent customer interests in company-wide change management conversations. - Product Operations LeadOne Medical GroupJul 2013 - Jun 2014 (1 year)Coordinated the internal operations and inter-departmental collaboration for the Product Development team on both web and mobile platforms.
Responsibilities:
- Managed the helpdesk support system and a crowd-sourced feedback forum that served over 500 internal users as the lead of a 2-person team
- Supervised a 6-person virtual quality assurance team responsible for testing all products
- Negotiated the flow and prioritization of bug and feature work amongst team members with input from stakeholders
- Oversaw the release and change management processes in collaboration with Engineering, Clinical, Operations, and Marketing teams
- Innovated new ways to engage users in the development process
- Assist - Product SpecialistOne Medical GroupJan 2013 - Jul 2013 (7 months)Developed the helpdesk support and outreach processes for the Product Development team, as well as established a quality assurance and release process.
Day-to-day responsibilities:
- Triaging and responding to all support tickets
- Testing all products
- Vetting potential technical issues
- Submitting concise bug reports for resolution when needed. - Administrative Assistant & Site StewardOne Medical GroupOct 2011 - Jan 2013 (1 year 4 months)Managed the inventory, maintenance, and appearance of a primary care office with six clinicians. Also planned and executed regular office social events to promote a positive culture and community. Balanced these responsibilities with administrative duties, which primarily focused on providing patients an exemplary customer service experience, whether in person, on the phone, or via email. Handled all inquiries surrounding concerns with billing, insurance, appointment booking, and other clerical needs.
- Research AssistantBoston University American Sign Language Linguistic Research ProjectSep 2010 - Oct 2011 (1 year 2 months)Worked as a part of a research team comprised of linguists with a background in American Sign Language (ASL) and software developers focused on app development and movement & facial feature recognition.
Primary goals:
- Gather data to better describe the linguistics of ASL
- Create interactive interfaces to both annotate and share data with interested parties
- Utilize the corpus of data to develop software to recognize and interpret ASL
My responsibilities:
- Developing annotation conventions
- Collaborating with computer programming team as a stakeholder in the interface development
- Training and supervising other research assistants - Computer ProgrammerBoston University American Sign Language Linguistic Research ProjectJun 2010 - May 2011 (1 year)Served as a "jack of all trades" for a newly-merged IS&T department. Initially hired to merge each team's wikis, internal sites, and knowledge bases into one database and then synthesize departmental data into presentational materials. Transitioned to organizing and running special events for the department, including coordinating with caterers, facilities, and security in prep and managing events day-of. After events wrapped, collaborated with staff to maintain the department's new internal database and departmental website with over 99,000 visitors a month.
- Museum Assistant, Archives DepartmentHarvard Universitys Peabody MusuemOct 2009 - Dec 2009 (3 months)Assisted in the preservation, organization and continued quality of the collections.
Tasks:
- Inputting requests from researchers, museums, and other organizations into a databases
- Reading and retyping field notes
- Rehousing pieces in the multimedia collections - Crew Leader, Mayor Menino's Green TeamSouthwest Boston Community Development CorporationMay 2009 - Aug 2009 (4 months)Led a diverse group of fourteen high school students in environmentally minded tasks such as trail building and invasive species removal as a part of a youth employment & education program through the City of Boston. Our team was officially sponsored by then-Mayor Thomas Menino and worked in his home neighborhood of Hyde Park. In keeping with the environmental theme, the team biked to and from each worksite.
In addition to the environmental work, the role included the following:
- Organizing soft skills training sessions for the youth on a variety of topics with community leaders
- Assisting in the management of the program, including disbursal of paychecks and tracking expenditures
- Communicating with collabora
Education
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- Bachelor of Arts, LinguisticsBoston UniversityCum Laude
- BCoursework, Latin American StudiesBoston University Ecuador Programs