Lashley Waldron

Senior Customer Success Manager

Squarespace

Jan 2026 - Current (7 months)

Onboarding Specialist

Clutch

Oct 2023 - Mar 2024 (6 months)

Guided new clients—primarily creative agencies, digital marketing firms, and IT companies—through their first 90 days on Clutch, building trust and driving measurable success. Partnered with Sales and Account Management to deliver seamless handoffs, resulting in 90%+ new account retention. Improved scalability and client experience by identifying process gaps and creating more streamlined onboarding workflows

Customer Success Manager

Clutch

Sep 2021 - Jun 2025 (3 years 10 months)

Owned the full customer journey for 300+ mid-market and enterprise accounts worth $6M ARR, achieving 90% retention from 2021–2025. Partnered with Sales to drive $300K in upsell revenue and proactively saved a $150K at-risk account by leveraging Gong and HubSpot insights. Delivered adoption and ROI through tailored onboarding, 20+ QBRs per quarter, and scalable enablement content including trainings, webinars, and documentation.

Customer Success Associate

Clutch

Sep 2021 - Oct 2023 (2 years 2 months)

Supported a portfolio of creative agencies, digital marketing firms, and B2B service providers by tracking performance, identifying growth opportunities, and providing hands-on support. Built dashboards to monitor client satisfaction, contributing to a 15% YoY retention improvement, and collaborated with international teams to standardize outreach strategies. Also led internal training sessions to align Success and Sales teams, strengthening overall client engagement and analytics capabilities.

Fashion Stylist

Nordstrom Trunk Club

Nov 2019 - May 2020 (7 months)

Operational Specialist

Trunk Club

Jan 2018 - Nov 2018 (11 months)

Production Intern

Moda Operandi, Inc

Sep 2017 - Dec 2017 (4 months)

S

Sales professional

Apr 2015 - Jan 2016 (10 months)

Sales associate

Nordstrom

Sep 2014 - Feb 2015 (6 months)

N

Server

Nordstrom Cafe

Mar 2014 - Sep 2014 (7 months)

Sales

BCBGMAXAZRIAGROUP

Jan 2013 - Jan 2014 (1 year 1 month)

Client based sales, Reaching sales goals,

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