Yesica Pedraza

F

General Manager of Operations

First Service Residential

Nov 2023 - Current (2 years 8 months)

• Formulated policies and procedures to streamline operations. • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations. • Interacted well with customers to build connections and nurture relationships. • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

A

Lease Up Property Manager

Avenue5 Residential

Feb 2022 - Nov 2023 (1 year 10 months)

• Monitored daily construction and evaluated project progress. • Resolved issues during construction and commissioning phases to maintain tight schedules. • Coordinated schedules and day-to-day activities of crew to satisfy project needs. • Unit inspection of remodels. • Hotel reservations for resident relocations. • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes. • Inspected sites before and after construction projects. • Resident support and communication during renovation project. • Performed routine reviews of bank statements, profit and loss statements, inventory reports and accounts payable reports. • Handled customer complaints

M

Project Manager

McCormack Baron Salazar

May 2021 - Feb 2022 (10 months)

• Prepared cost and inventory reports and maintained accurate records using company work order reporting system. • Managed general contractors and reported project progress to project management for stakeholder updates. • Organised and participated in monthly on-site meetings with clientele and subcontractors. • Resolved issues during construction and commissioning phases to maintain tight schedules and budget levels. • Completed projects on time and within allocated budget.

Community Director

FPI Management

Sep 2020 - May 2021 (9 months)

• Maximized occupancy with strong marketing and tenant relations skills. • Maintained building's accounts by collecting rent and utility payments. • Achieved highest possible net operating income by implementing cost control and revenue improvement programs. • Inspected grounds, facilities and equipment to determine repair and maintenance needs. • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve concerns. • Managed routine maintenance and emergency response services provided by contractors and vendors.

S

Lease Up Business Manager

Sares Regis Group

Feb 2020 - Sep 2020 (8 months)

• Oversee maintenance, administration, and improvements of 184 luxury residential units. • Meet with potential residents. • Oversee operations, including improvements, warranty construction items, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewal, and service contracts. • Review invoices and submit to accounting for payment—host weekly property activities to increase resident retention percentage. • Oversaw employee hiring, recruitment and training for multiple business locations. • Developed excellent rapport with custom builders to expand opportunities for growth.

Insurance Broker

Family First Life

Jan 2019 - Feb 2020 (1 year 2 months)

• Assessed customer insurance needs through in-depth analysis and consultative sales approach. • Proactively contacted customers near renewal dates, increasing repeat purchases. • Managed client insurance onboarding by enrolling customers onto plans and sending contracts as needed. • Identified and contacted potential clients by gathering sufficient information to offer appropriate solutions. • Suggested add-ons and increased coverage levels to maximise sales opportunities.

Lease Up Business Manager

Alliance Residential Company

Nov 2016 - Feb 2019 (2 years 4 months)

• Led employee performance reviews and discussed improvement strategies with each team member. • Oversaw employee hiring, recruitment, and training. • Evaluated sales and expense records to adjust policies and procedures— prepared reports and presentation detailing business development activities. • Designed detailed business plans to outline finances, goals, and operations of the company. • Planned, organized, and executed resident events. • Cultivated relations with customers and dealership personnel to drive client retention and long-term growth initiatives. • Interacted with residents and vendors with the utmost professionalism. • Performed bi-weekly payroll and coordinated record keeping.

G

Community Manager

Greystar Real Estate Partners

Dec 2015 - Nov 2016 (1 year)

• Monitored lease and renewal rental rates with leadership recommendations for change implementation. • Promoted assurance of quick repairs and fixes for issues by immediately YP notifying proper contacts and determining estimated times of arrival. • Improved NOI through rent growth and expense management. • Boosted resident retention by addressing issues to achieve speedy resolution. • Partnered with maintenance to ensure 100% of vacant apartments are ready at all times. • Drove facility growth and increased resident morale by planning special activities. • Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.

C

Community Manager

Carmel Partners Inc

Aug 2013 - Dec 2015 (2 years 5 months)

• Gained resident satisfaction by accurately managing telephone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling Negotiations Payroll Performance reviews. • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.

F

Lease Up Community Director

FPI Management Inc

Aug 2007 - Aug 2013 (6 years 1 month)

• Improved quality of life for residents by directing repairs and managing ongoing facility maintenance. • Developed and implemented strategic plan for property management. • Maintained thorough, accurate and compliant records for internal and regulatory audits. • Oversaw daily operations, maintenance and administration of various properties. • Wrote clear and concise owner's reports based on findings from quarterly financial statements. • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. • Implemented business strategies to maximize tenant satisfaction and reduce vacancies. • Reviewed and approved or denied invoices related to property costs based on budgetary and contractua

Community Director

FPI Management

• Conducted competitor research to identify opportunities and determine potential threats. • Resolved complaints on products, company issues and customer service to keep business operational. • Designed innovative marketing and sales promotions to increase foot traffic, profits and customer loyalty. • Verified warranty details for defective items and replaced damaged or flawed products to keep customers satisfied. • Recruited, trained and supervised staff, conducting performance and process reviews to resolve work-related issues. • Developed excellent rapport with custom builders to expand opportunities for growth.

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