Vera Grigoryan

Project Manager

DISQO

Jul 2018 - Current (8 years 1 month)

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Co-Founder

PMA LLC

Nov 2016 - Current (9 years 9 months)

Project Management Advisory

Trade and Supply Chain Agent, Middle Office

HSBC

Nov 2011 - May 2012 (7 months)

- Issue/Advise of Documentary Credits, Bank Guarantees, Standby DCs, handling Inward/Outward Bills for Collections. - Ensuring strict compliance of the transactions with local and international legislation, Regulations of the Central Bank of RA, other internationally accepted rules and Bank procedures. - Creating and handling SWIFT messages of all TSC related formats.

A

Marketing Department Representative

Ashtarak Kat CJSC

Apr 2010 - Sep 2010 (6 months)

- Working with market research partners in Armenia and Georgia to track the brand portfolio performance and uncover new consumer insights. - Participated in the processes of management of new and existing portfolios of brands based on a superior understanding of company target consumer(s), business responsibility for these portfolios, including brand health, profit and loss, and new product development. - Supporting brand manager in planning and tracking the brand strategy and tactics on annual, quarterly, and monthly basis. - Working with the advertising agency to develop new advertising campaigns. - Working with media planning agency to manage the media investment for the brand portfolio. - Working with packaging design partners to develo

HUB and ITO Helpdesk Agent

HSBC Commercial Banking

Sep 2010 - Nov 2011 (1 year 3 months)

- Development of different kind of codes in the local IT system of the Bank by using SQL software to ensure the operations and works are done properly. - Collection of data by using SQL software for analyzing and research of Bank’s operations and different indicators. - Responsibility for HUB helpdesk by ensuring that all user-raised issues are given the best possible solution. - Participation in HUB and Development projects. Coordination the actions taken with related parties. Participating in new systems testing and implementation. - Program Problem reporting. To ensure that all problems/PPCRs are reported in a timely manner via appropriate support channels, and successfully solved or implemented.

H

Customer Service Representative

HSBC Bank Armenia cjsc

Dec 2008 - Apr 2010 (1 year 5 months)

- Provided effective and comprehensive customer service by identifying and addressing customer needs and actively promoting relevant bank products. - Delivered service experience to the customers by giving advice and guidance on bank products and bank personnel.

Teller

HSBC

Jun 2005 - Dec 2008 (3 years 7 months)

- Efficiently and accurately process customer transactions within established authority limits ensuring strict compliance with the Bank's security, regulations and conformity to policies and procedures. - Provide efficient, courteous and knowledgeable customer service at all times. Meet customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response. - Assist in accurate and timely completion of registers, filling and other daily department duties. - Accurately process cash in and out to ensure minimal cash difference and assist in processing bulk cash and shipment as required.

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