Kaled Handous

I’m a Sales Executive with a strong track record in helping companies transform their Customer Experience strategies through innovative cloud-based solutions. Over the past years, I’ve worked at leading global vendors such as Genesys, Zendesk, Pegasystems, Five9 and Salesforce — always focused on delivering measurable business outcomes in highly competitive B2B environments.

Fluent in English, Portuguese and Spanish, I’ve led strategic CX and Contact Center projects across LATAM and North America, combining deep technical knowledge with a consultative, value-driven sales approach.

I’m especially passionate about how AI is reshaping the way companies engage with customers and drive productivity — and I’m continuously exploring ways to bring those innovations to my customers.

Key areas of expertise:
Customer Experience (CX) | Contact Center & Omnichannel Solutions | AI for Service & Sales | Cloud SaaS | Enterprise Sales | Demand Generation | Solution Selling | CRM & Automation | B2B Go-to-Market