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Khushbu Abhichandani

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Dubai, United Arab Emirates
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Résumé

Jobs verified_user 0% verified
  • A
    Program Manager – CDP Implementation
    Americana Group
    Sep 2024 - Current (1 year 9 months)
    Led the comprehensive implementation of a Customer Data Platform (CDP), driving data centralization and customer insights across 4 major brands (KFC, PH, Hardee's, KK) and 4 key markets (UAE, KSA, Egypt, and Kuwait). Managed a cross-functional team of 50+ professionals, including data engineers, business analysts, marketers, IT specialists, and product owners, across multiple countries to deliver a unified, data-driven customer experience. Roles & Responsibilities: • Comprehensive CDP Implementation: Managed the end-to-end implementation of a Customer Data Platform (CDP), centralizing customer data from various sources (POS, CRM, Web Analytics, Social Media) to create a unified customer view across all 4 markets and 4 brands. • Team Coord
  • First Abu Dhabi Bank
    Sr. Project Manager –
    First Abu Dhabi Bank
    Nov 2023 - Aug 2024 (10 months)
    IBAN Implementation in OMAN, ADX Settlements through WSI, BPCMS (Billing & Pricing Management System) Successfully managed the implementation of critical banking systems, focusing on IBAN implementation in Oman, ADX Settlements through WSI, and the BPCMS system, ensuring alignment with regulatory requirements, operational efficiency, and the organization's strategic objectives. Led cross-functional teams to deliver ROLES & RESPONSIBILITIES 1. Project Initiation & Planning: • Reviewing & Creating BCD and Cost Template: Developed detailed effort estimations and resource allocation strategies to define the scope and ensure proper budgeting. • Breaking Project into Features & Tasks: Translated complex project goals into actionable features, u
  • Commercial Bank of Dubai
    Sr. Project Manager - Middleware Upgrade, Flutter Standardization, API Upgrade & Remittance
    Commercial Bank of Dubai
    Jun 2022 - Nov 2023 (1 year 6 months)
    • Project Documentation & Control Framework: Prepare and maintain essential project documents such as Kick-off, road maps, status updates, RAID logs, Steering Committees, gap analysis, etc., ensuring proper control throughout the project lifecycle. • Vendor Solutions Deployment: Oversee the engagement, coordination, and deployment of vendor solutions to meet project objectives effectively and efficiently. • Stakeholder Coordination: Work closely with global and regional teams, ensuring seamless communication, driving best practices, and identifying gaps, ultimately driving the project to completion. • Requirements Gathering & BRD Drafting: Actively participate in gathering requirements, drafting Business Requirement Documents (BRD), and
  • Mashreq Bank
    NITRO Wholesale
    Mashreq Bank
    May 2021 - May 2022 (1 year 1 month)
    • Portfolio Management: Facilitated the yearly road map finalization of project portfolios, aligning with capacity planning and demand management. • Project Execution: Monitored project performance, ensuring alignment with time, cost, and quality KPIs through dashboards and reviews. • Agile Management: Organized and facilitated all sprint cadences (Planning, Reviews, Retrospectives, Barometer, Standups) for a digital squad in KYC & Trade License. • Financial Oversight: Supported the creation and maintenance ofbudget plans (Capex/Opex) and managed the financial reporting for leadership. • Governance & IT Risk Management: Ensured projects remained aligned with the business's short- and long-term goals, identifying and mitigating risks pr
  • Dubai Islamic Bank
    Project Manager
    Dubai Islamic Bank
    Jan 2019 - May 2021 (2 years 5 months)
    • Governance & Risk Management: Managed RAID logs, dashboards, and key documents (BRD, PID, IOM) to ensure project success. • IT Planning & Architecture: Led EPM, Oracle Hyperion, and OneStream for budget and resource planning. • Project & Portfolio Management: Managed integration ofTrade & Treasury, KYC, AML, SWIFT Gateway, and conversion validation. • Vendor Management: Oversaw Capex/Opex, RFP, RFQ, and vendor performance reviews for project delivery. • Demand Management: Utilized Tejari, AMS, and WFM for efficient resource planning and forecasting. • Change Management: Led RTB and CTB project changes, ensuring smooth transitions and adoption. • Finance/Spend Management: Managed project finances with GL, WBS, Cost Center, and PDM t
  • Deutsche Bank
    – PMO
    Deutsche Bank
    May 2017 - Dec 2018 (1 year 8 months)
    Led GTB – MiCS (Conversion, Validation, Filtration – Swift Gateway) project and managed progress reporting, resource management, and cost/time management for large-scale implementations.
  • HSBC
    GTS PMO Consultant
    HSBC
    Dec 2016 - Mar 2017 (4 months)
    Delivered successful project oversight and BTF (Business Transformation Framework) review to improve the delivery of critical banking systems.
  • A
    Sr Process Ass
    ADP Pvt Ltd
    May 2012 - Jan 2014 (1 year 9 months)
    • Retirement Plan Management: Managed 401k retirement plans and fund reconciliation. • Customer Query Resolution: Addressed customer queries related to investments, loans, and hardships.
  • WNS Global Services
    Sr CSA
    WNS Global Services
    Jul 2010 - May 2012 (1 year 11 months)
    • Accounts Management: Collected payments from customers with Aviva Insurance. • Customer Support: Resolved customer queries, ensuring top-tier service quality.
  • Inifd
    HR Internship
    Inifd
    Internship
Education verified_user 0% verified
  • H
    Hsc
    Jan 2006 - Jan 2007 (1 year 1 month)
  • B
    Basic and advanced excel
  • M
    MSPS/MPP
  • B
    Bsc
  • P
    PMP
  • P
    PSM – Professional Scrum Master
  • S
    Seminar's on LEAN and Six Sigma
  • P
    Prince2
  • H
    MBA
    HR
Projects (professional or personal) verified_user 0% verified
  • M
    Manitowoc Cranes
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