Gigi Contreras

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Human Resources Recruiter / Account Manager

Mordor Staffing

May 2023 - Current (2 years 4 months)

-Identify potential candidates through job boards, social media platforms, networking events, and referrals. -Conduct initial screenings to assess candidates' qualifications, skills, and cultural fit. -Assist new hires with onboarding processes to ensure a smooth transition into their roles. -Provide ongoing support to candidates after placement to ensure satisfaction and retention. -Act as the primary point of contact for assigned clients, building and nurturing long-term relationships. -Regularly meet with clients to understand their staffing needs, business goals, and challenges. -Track the performance of placed candidates to ensure they meet client expectations. -Resolve client and candidate issues promptly to maintain satisfaction. -Ga

V

Lead Recruiter

Virtual Employee Services LLC

Dec 2021 - May 2023 (1 year 6 months)

-Ensure the successful execution of recruitment strategies & drove a 100% completion rate of full-cycle placements, resulting in a 10% increase in hiring performance. -Provide weekly progress reports to clients & supervised over 8+ recruiters daily, making sure they are aware of job requirements and effectively fulfilled all openings. -Conduct rigorous reviews & interviews using the applicant pool to pre-qualify an average of 300 candidate profiles per month, leading to an overall positive engagement rate of 15%.

V

Senior Recruiter

Virtual Employee Services LLC

Oct 2021 - Dec 2021 (3 months)

-Source, interview, and screen candidates for a variety of roles and industries that includes but does not limit to Financial, IT, Manufacturing, and Technical positions in the healthcare industry. -Reviewed over 400 applicant profiles per month and recruited qualified individuals to meet organizational workflow requirements within tight deadlines. -Engaged management teams in 30+ meetings and prepared comprehensive reporting on proposed recruiting goals, leading to refined job descriptions for all the positions. -Conducted assessment to identify key staffing needs by tracking data, helping companies to increase staff hiring efficiency.

Virtual Recruiter

Virtual Employee Services

May 2021 - Oct 2021 (6 months)

Recruitment Outsourcing for large corporations down to small businesses in USA and Canada. -Bilingual recruitment process, using the latest ATS & resume databases. -Screened 1000+ resumes per month and compiled reports, and selected 80+ candidates for the further interview process. -Coordinated 80+ interviews across multiple sites, working in tandem with 1 hiring manager & stakeholders to ensure smooth communication of candidate qualifications. -Analyzed 25 data-driven factors to aid the selection process and produced detailed post-interview candidate reports, raising the success rate from 45% to 84%.

E

Team Leader

Emergia Contact Center

Jun 2020 - May 2021 (1 year)

Team Leader Junior for a Technical support line. -Oversaw achievement of key call/contact center objectives, achieving an increase in continuous 15% efficiency & quality in months. -Developed a comprehensive team training plan boosting operational performance from 75% to 90%. -Assured superior customer service by monitoring adherence to processes & guidelines leading to a 40% increase in customer satisfaction ratings.

B

English Teacher

Boston College

Mar 2019 - May 2020 (1 year 3 months)

-Instructed 30+ students in basic English reading, writing, and speaking while introducing supplementary activities to facilitate learning. -Developed dynamic lesson plans covering all aspects of content over 10-week period, enabling more engrossing lessons. -Delivered interactive instruction sessions through varied teaching style, resulting in higher comprehension by 70%.

English, Biology and Chemistry teacher

Federación Internacional de Fe y Alegría

Feb 2015 - Jan 2018 (3 years)

-Planned and delivered daily engaging lessons to 120+ students across all grade levels, covering a range of topics. -Structured & led educational experiments within the lab facility enhancing student understanding. -Achieved 85% passing grade success rate on final exam evaluating student comprehension and measuring learning growth.

Gigi Contreras

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