Customer Support Executive
Tech Mahindra
Jan 2018 - Jan 2019 (1 year 1 month)
I used the Blancco diagnostic application to conduct comprehensive health checks on smartphones and tablets, identifying hardware and software issues with speed and precision. By providing customers with clear, data-backed reports, I was able to address their technical queries effectively and offer transparent solutions, such as targeted repairs or certified data erasure. This professional approach streamlined the troubleshooting process, eliminated guesswork, and ensured a high level of customer satisfaction through honest and efficient service.