M

Mareike Perez

About

Detail

Head of Operations
Texas, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Meadow Memorials
    Head of Operations
    Meadow Memorials
    Jul 2026 - Current (4 months)
    Joining Meadow as Head of Operations, my focus is on transforming end-of-life care by fusing sophisticated technology with genuine hospitality. My priority is to create operational excellence by investing in our team—implementing intuitive systems and tools that remove friction and empower them to deliver compassionate care.
  • Honor
    Director Business Resilience
    Honor
    Jun 2025 - Jul 2026 (1 year 2 months)
    ● AI & Automation: Operationalized the enterprise-wide expansion of AI-powered directed work to improve service delivery and efficiency; partnered with engineering to calibrate ontologies, map automation opportunities, and develop correlated SOPs and training.
    ● Crisis Leadership & Stabilization: Navigated the 24/7 Support Team through a role redesign while ensuring the seamless integration of directed work and task automation.
    ● Resilience Framework: Established a comprehensive Business Resilience Program, building emergency response protocols and revamping our emergency monitoring ecosystem to provide real-time crisis visibility. This included the design of robust operational safeguards and resilient technology solutions to ensu
  • Honor
    Director of Operations
    Honor
    Jun 2021 - May 2025 (4 years)
    ● Regulated Business Expansion: Led the operational transformation required to achieve HIPAA-covered entity status and Government Payer readiness (VA enablement); documented end-to-end processes and delivered cross-functional training to support VA clients.
    ● Service Quality Optimization: Spearheaded enterprise-wide quality improvements, focusing on workflow enhancements and product updates to reduce service defects and improve long-term care outcomes.
    ● Large-Scale Leadership: Managed and empowered teams of 50+ in day-to-day operations, balancing complex contribution margins with high-performance operational goals.
  • Honor
    Regional General Manager
    Honor
    Jul 2019 - Jun 2021 (2 years)
    ● Managed regional P&L, KPIs, and financial performance, implementing demand-shaping initiatives that drove sustainable growth.
    ● Developed and mentored a team of regional Client Managers, implementing performance metrics that balanced high-quality care with optimized workflows.
    ● Supported product enhancement to improve service delivery and the overall customer experience.
  • Honor
    Partnerships Manager
    Honor
    May 2018 - Jul 2019 (1 year 3 months)
    ● Directed a team of Client Managers to coordinate care delivery with local partner agencies, refining success metrics to drive mutual growth.
    ● Optimized internal structures and training programs to elevate the customer experience and improve team onboarding efficiency.
  • BrightStar Care of Lafayette
    Director of Operations & General Counsel
    BrightStar Care of Lafayette
    May 2017 - Apr 2018 (1 year)
    ● Legal & Regulatory Oversight: Served as General Counsel, negotiating complex contracts and ensuring total regulatory compliance across all office operations.
    ● Profitability Strategy: Drove business growth through relentless cost inspection and the implementation of intake conversion best practices and margin management.
  • BrightStar Care of Lafayette
    Recruiting Manager
    BrightStar Care of Lafayette
    Oct 2016 - May 2017 (8 months)
    ● Developed recruitment funnels to attract and screen healthcare professionals while ensuring 100% legal and regulatory compliance during the hiring process.
  • Home Instead Senior Care
    Sales and Marketing Manager
    Home Instead Senior Care
    Mar 2016 - Oct 2016 (8 months)
    ● Increased referral volume and brand visibility through strategic community partnerships and reputation management.
  • Fusion Academy
    School Administrator
    Fusion Academy
    Jul 2013 - Mar 2016 (2 years 9 months)
    ● Streamlined online procedures and developed customized curriculum delivery models to improve student retention.
  • WorkforceLogic
    Search Engine Analyst
    WorkforceLogic
    Jan 2012 - Jan 2013 (1 year 1 month)
    ● Researched and evaluated German and English online marketing materials to ensure compliance with applicable laws, regulations, and internal guidelines.
  • Lewis Brisbois Bisgaard Smith LLP
    Legal Consultant
    Lewis Brisbois Bisgaard Smith LLP
    Jun 2011 - Dec 2011 (7 months)
    ● Prepared and translated on German legal documents, including contracts and immigration paperwork, to ensure accuracy and compliance with legal standards.
  • H
    Legal Assistant
    Higa Gipson PC
    Dec 2009 - Feb 2011 (1 year 3 months)
    ● Reviewed a wide range of business contracts to ensure accuracy and compliance with legal and organizational standards.
  • C
    Legal Intern
    Carroll Burdick McDonough LLP
    Jun 2009 - Sep 2009 (4 months)
    ● Supported counsel in international corporate actions, including product liability litigation, by conducting large-scale document review projects and ensuring thorough analysis of case materials.
Education verified_user 0% verified
  • S
    German Bar Exam (Assessor Juris, Law
    Superior Court of Bavaria
    Jan 2007 - Jan 2009 (2 years 1 month)
  • University of Augsburg
    Diplomjurist (JD equivalent, Law
    University of Augsburg
    Jan 2003 - Jan 2007 (4 years 1 month)
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