M

Mariam Ammar

About

Detail

Global Customer Success | Renewal Coordinator @ Docusign
Egypt

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • DocuSign
    Renewal Coordinator
    DocuSign
    Oct 2024 - Current (2 years)
    - Manage a portfolio of up to 400 accounts per quarter, ensuring timely renewals and maximizing client retention rates.

    - Collaborate with cross-functional teams, including AE, revenue, and customer success, to align strategies for contract negotiations and account growth.

    - Proactively engage clients to assess their needs, address concerns, and maintain strong relationships, driving long-term satisfaction and loyalty.

    - Identify upsell opportunities while ensuring clients receive optimal value, contributing to organizational growth.

    - Leverage data and reporting tools to track renewal performance and identify areas for process improvement, achieving renewal targets consistently.

    - Succ
  • Coventry University
    Shadow Teacher
    Coventry University
    Sep 2022 - Jan 2023 (5 months)
  • Rsa Security
    Operational Analyst
    Rsa Security
    Apr 2021 - Oct 2022 (1 year 7 months)
    - Guiding, validating and controlling the quotes created by the Sales team
    - Partner onboarding, deal registration and quote renewals
    - Approving margins and discounts
    - Handling process optimization.
    - Data modeling, reporting and margin analysis.
  • TheSoul Group
    Stories Specialist
    TheSoul Group
    Jan 2021 - Feb 2022 (1 year 2 months)
  • Spare Schools Made Smarter
    Operational Specialist
    Spare Schools Made Smarter
    Oct 2020 - Apr 2021 (7 months)
  • Shahawi Properties
    Property Advisor
    Shahawi Properties
    Oct 2019 - Sep 2020 (1 year)
  • Bookingcom
    Account Executive
    Bookingcom
    Sep 2018 - Oct 2019 (1 year 2 months)
  • Dell Technologies
    Internal Communications
    Dell Technologies
    Aug 2017 - Aug 2018 (1 year 1 month)
  • Expedia Group
    Booking Coordinator
    Expedia Group
    Aug 2016 - Nov 2016 (4 months)
  • The German University in Cairo
    Teacher Assistant
    The German University in Cairo
    Sep 2014 - Jul 2015 (11 months)
Education verified_user 0% verified
  • The German University in Cairo
    Bachelor of Applied Arts & Sciences, Educational/Instructional Media Design, Educational/Instructional Media Design
    The German University in Cairo
    Jan 2013 - Dec 2018 (6 years)
  • I
    Highschool
    International School of Elite Education ISEE
    Jan 2011 - Dec 2013 (3 years)
  • M
    Modern Education Schools (MES)
    Modern Education Schools MES
    Jan 1999 - Dec 2011 (13 years)
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