Jorge Lund Kracht
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Customer Support Specialist @ Mapon | Fleet Management
Barcelona, Catalonia, Spain
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Full-time jobs
Résumé
Jobs
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Customer Support SpecialistMaponOct 2025 - Current (10 months)- CCSAJul 2025 - Sep 2025 (3 months)
- Senior Content ModeratorTELUS DigitalJan 2019 - May 2025 (6 years 5 months)
- BASE Account HelpdeskRegusNov 2017 - Dec 2018 (1 year 2 months)
- TA (Technical Analyst)Colt Technology ServicesOct 2013 - Dec 2016 (3 years 3 months)Providing 1st level Technical support and troubleshooting to customers with incidents regarding their services or handing over the faults to the 2nd level resolution team when not able to solve the issues. Inbound and outbound communication with customers to follow up incidents and their resolution closely. Ensure timely resolution of all technical issues meeting or exceeding SLA's. Managing the general fault inbox for any customer’s queries related to technical issues, opening incidents and assigning them to the right resolver team. Dealing with 3rd party providers to solve the customer’s issues, providing updates about the incidents status and coordinating actions with the resolver team for a prompt resolution. Show less
- CSAColt Technology ServicesJun 2012 - Oct 2013 (1 year 5 months)Soporte Técnico y resolución de incidencias a primer nivel.
- ASCSAppleJan 2011 - Nov 2012 (1 year 11 months)After Sales Customer Support
- Mac ExpertAppleJan 2010 - Jan 2011 (1 year 1 month)Sales Advisor
- CRMMarcus Evans GroupJan 2009 - Jan 2010 (1 year 1 month)Sales Executive
Education
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- Licenciado en Ciencias de la Comunicación, Comunicación SocialUniversidad MayorJan 2000 - Jan 2006 (6 years 1 month)
- CColegio Alemán de SantiagoColegio Alemán de SantiagoJan 1987 - Jan 1999 (12 years 1 month)