Technical Customer Service Representative
Amazon Web Services AWS
Sep 2020 - Nov 2024 (4 years 3 months)
Provided technical support to customers through chat, email, and personalized calls to specific clients. Assisting in troubleshooting software and hardware issues, and ensuring timely resolution of technical and account problems. Managed and maintained a high volume of customer inquiries and support tickets, ensuring accurate documentation of client interactions and timely follow-up, resulting in improved customer loyalty. Conducted in-depth product knowledge training sessions for customers, enhancing their understanding of software functionality and features, resulting in increased customer satisfaction and reduced support inquiries.