Harry Dhebar

Strategic Customer Success

Affinityco

Nov 2025 - Current (10 months)

Affinity’s AI-first CRM helps private capital investors find, manage, and close more deals through agentic automation. Managing and scaling a Strategic CS portfolio and processes across EMEA. Full lifecycle account management and playbook creation driving revenue growth, retention and long-term partnerships supporting customers as they pivot into AI automation.

Head of Customer Success

Kody

Jan 2025 - Sep 2025 (9 months)

Built the Account Management and Customer Operations organisation across EMEA and APAC. Supporting and growing Kody's all-in-one payment suite for in-person and online commerce.

CS Leader - Customer Success EMEA

Cisco

Nov 2023 - Dec 2024 (1 year 2 months)

Driving multiple workloads of Webex Suite offering across the EMEA region with primary responsibility for the UKI region. Global CS strategy creation and execution.

CS Leader - Scale Customer Success EMEA

Cisco

Mar 2023 - Nov 2023 (9 months)

Leading a talented Scale/ Digital Customer Success team for Cisco’s Webex Suite across the EMEA region. Scale/ Digital CS strategy and execution for EMEA (and APJC).

CS Leader - Customer Success, UK & Ireland and Northern Europe

Cisco

Feb 2022 - Mar 2023 (1 year 2 months)

Leading an international Customer Success team for Cisco’s Webex Collaboration solution across UK&I and Northern Europe regions.

Customer Success Manager, Collaboration - EMEA

Cisco

Sep 2021 - Feb 2022 (6 months)

Guiding companies towards the new era of Hybrid Work through our collaboration Webex offering.

R

Founding Customer Success Leader

Rungway

Jan 2018 - Sep 2021 (3 years 9 months)

Rungway was a peer-to-peer employee engagement/advice platform where employees could ask questions publicly or anonymously on their smartphone or desktop, and offered coaching and advice at their convenience. Businesses using Rungway gained valuable new insights into their workforce, improved their culture of collaboration and were empowered to support each other. Part of Rungway's leadership team, VP of Customer Success leading and scaling the Customer team from the ground up with additional responsibilities scaling and managing Customer Success, Support, Insights, Sales and Marketing teams.

Director of Customer Success

Beamery

May 2017 - Dec 2017 (8 months)

Built and led a team of passionate Customer Success Managers globally. Beamery provides cloud-based CRM software that enables talent acquisition teams to source faster, more effectively nurture talent pools and improve the candidate experience.

Team Lead, Customer Success Management - Global Accounts (EMEA)

Jan 2013 - Apr 2017 (4 years 4 months)

Drove Customer Success at scale. My role is to own customer success by consulting and driving change within global organisations to promote their employer brand, talent brand and enable recruitment strategy by leveraging both LinkedIn.com and our Talent Solutions products within the wider social media ecosystem. I partnered with HR and Talent Acquisition leaders to explore talent objectives, strategy and measures and overcome challenges through consulting on talent analytics, resources and infrastructure and build capability to achieve success. Jan 2015 – July 2016: Customer Success Manager, Global Accounts (EMEA based) Jan 2013 – Dec 2014: Product Consultant, UK Enterprise & EMEA Regional Accounts

EMEA Talent Acquisition Lead

Sep 2011 - Jan 2013 (1 year 5 months)

Led recruiting for Talent Solutions and Sales Solutions businesses in EMEA. Led a team of recruiters across London and Dublin focused on growth hiring across 9 locations.

Talent Acquisition Group Manager

Nokia

Aug 2009 - Sep 2011 (2 years 2 months)

Led Talent Aquisition team for Nokia UK and Western Europe and Vertu's global footprint as a part of hyphen Workforce solution. These include RPO services in the UK and Germany, MSP service, Pre-Employment Screening services and Outplacement services in the UK. Supported EMEA and global key capability resourcing projects for Nokia.

Lead Recruiter

Rackspace the Open Cloud Company

Aug 2007 - Jul 2009 (2 years)

Rackspace is the global leader in Hosting and Cloud Computing. Lead Recruiter for commercial functions (Sales and Marketing, Finance, Business Services) across EMEA supporting expansion plans (UK, Benelux, Nordic and DACH regions).

Principal Consultant

Hudson

Apr 2003 - Jul 2007 (4 years 4 months)

Senior Consultant

Monarch Recruitment Ltd

Jan 2001 - Jan 2003 (2 years 1 month)

IT Recruitment Consultant

Computer Futures Solutions

Jan 1999 - Jan 2001 (2 years 1 month)

About

Detail

Timeline

Résumé