Carlos Adrian Villalba Acero

Carlos Adrian Villalba Acero

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Senior Customer Specialist
Bogotá, Bogota, Colombia
Contact Carlos regarding: 
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Full-time jobs

Timeline

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school
Education

Résumé

Jobs verified_user 0% verified
  • Emapta Global
    Administrative Specialist / Paralegal
    Emapta Global
    Dec 2025 - Jul 2026 (8 months)
    Supporting legal and administrative operations for a U.S.-based law firm, including document review, workflow coordination, client communications, scheduling, and operational support across multiple internal processes.
  • Traba
    Recruiter/Ops Specialist
    Traba
    Nov 2024 - Nov 2025 (1 year 1 month)
    As a Recruiter at Traba, I managed the full recruitment lifecycle, from sourcing and screening candidates to coordinating interviews, extending offers, and supporting onboarding. I partnered with hiring managers to identify talent across multiple roles and experience levels, ensuring an efficient hiring process while delivering a positive candidate experience. I was responsible for building talent pipelines, evaluating candidates, managing applicant tracking systems, and helping teams achieve their hiring goals in a fast-paced, high-volume environment.
  • Southdesk
    Customer Service Operations Specialist
    Southdesk
    Oct 2023 - Oct 2024 (1 year 1 month)
    Managed and prioritized 300+ monthly inbound inquiries, optimizing support workflows and improving response times while identifying upsell opportunities with a high lead qualification rate.
  • GrowPro
    Booking Supervisor
    GrowPro
    Oct 2023 - Sep 2024 (1 year)
    Led a team of booking agents, optimizing registration processes and ensuring high levels of customer satisfaction, achieving a 95% positive feedback rating.
  • GrowPro
    Booking Agent Senior
    GrowPro
    Jun 2023 - Sep 2023 (4 months)
  • GrowPro
    Booking Agent
    GrowPro
    Apr 2022 - May 2023 (1 year 2 months)
  • Guzman y Gomez Mexican Kitchen
    Operations Manager
    Guzman y Gomez Mexican Kitchen
    Aug 2020 - Mar 2022 (1 year 8 months)
    Supervised daily operations and enhanced staff performance, which led to a 15% increase in customer retention.
  • Guzman y Gomez Mexican Kitchen
    Assistant Manager
    Guzman y Gomez Mexican Kitchen
    Apr 2019 - Jul 2020 (1 year 4 months)
  • Guzman y Gomez Mexican Kitchen
    Shift Team Lead
    Guzman y Gomez Mexican Kitchen
    Jun 2018 - Mar 2019 (10 months)
Education verified_user 0% verified
  • Berkeley College
    Graduate Diploma, Leadership and Management
    Berkeley College
    Jan 2022 - Dec 2024 (3 years)
  • ILSC Education Group
    Diploma of Business, Business/Commerce, General
    ILSC Education Group
    Jan 2019 - Dec 2022 (4 years)
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