Brandon Fagan

Brandon Fagan

About

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Transformation and Performance Lead, Office of the CEO
California, United States

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • CharterUP
    Transformation and Performance Lead, Office of the CEO
    CharterUP
    Sep 2025 - Current (11 months)
    • Selected by CEO/founder to lead cross-functional performance work during executive turnover, operating across Sales, Customer Support, Operations, and Product. • Retain formal oversight of the international inbound SDR organization (15 reps, 3 managers), maintaining routing standards, performance expectations, and coverage discipline. • Improved customer retention from ~88% to ~93% YoY by building and implementing a structured CS QA and coaching system. • Led Northern California operations for an $80M enterprise contract, aligning stakeholders to protect margin and service quality. • Deliver executive-level recommendations tied to revenue efficiency, routing logic, and pricing discipline based on frontline performance data.
  • CharterUP
    Sales Manager
    CharterUP
    Aug 2021 - Aug 2025 (4 years 1 month)
    • Led Marketplace Sales through 4.4x YoY net revenue growth, scaling output during rapid company expansion. • Built and scaled the organization from 6 to 49 sellers and managers in 21 months, setting hiring standards, onboarding structure, and frontline leadership accountability. • Built and led an international inbound SDR team of 15 reps and 3 managers, maintaining routing discipline, coverage standards, and conversion expectations across time zones. • Owned hiring and performance management (promotions/exits) and developed frontline managers through clear standards, structured coaching, and escalation protocols. • Designed core Marketplace systems including routing logic, performance benchmarks, and QA/call coaching frameworks to reduce
  • CharterUP
    Customer Success Account Manager
    CharterUP
    Feb 2021 - Jul 2021 (6 months)
    • Ranked #1 of 6 reps in revenue and conversion, sustaining 40%+ close rates versus a prior team benchmark of ~25%. • Owned accounts end-to-end from intake through close and post-sale expansion, balancing new bookings with repeat revenue. • Partnered with Operations and Customer Support to resolve delivery risk early and protect customer outcomes beyond initial booking. • Identified recurring pricing and objection patterns and translated them into early playbooks that improved execution consistency. • Served as escalation point for complex accounts and operational exceptions, leading to promotion into sales leadership.
  • Aviatrix
    Enterprise Account Executive
    Aviatrix
    Feb 2019 - Jul 2019 (6 months)
    • Promoted from Commercial to Enterprise coverage within 3 months based on performance. • Managed 100+ commercial accounts ($50K–$150K ARR) across the West Coast; consistently ranked top-performing Commercial AE with ~150% quota attainment. • Advanced into Enterprise coverage ($100K–$1M+ annual contract value), leading multi-stakeholder discovery, tailored demos, pricing negotiations, and contract execution. • Delivered 112% enterprise quota attainment through a balanced motion of event/inbound-sourced demand, targeted outbound follow-up, and strategic account expansion. • Closed net-new enterprise agreements with Hasbro, Vacasa, and Carfax; led expansion initiatives within Netflix and Disney to increase contract scope and long-term account
  • MessageMedia
    Senior Account Executive
    MessageMedia
    Jul 2018 - Feb 2019 (8 months)
    • Promoted to Senior AE based on performance; delivered 131% quota attainment in strategic B2B and channel sales. • Drove expansion into Healthcare, Education, Utilities, and Financial Services verticals through targeted partnership development and consultative selling. • Increased average contract value 214% relative to peer group by improving deal structuring (pricing, bundles, service levels, and licensing strategy). • Built KPI dashboards and pipeline tracking systems to improve forecasting discipline and customer visibility. • Mentored and trained new sales hires on discovery, negotiation, and account growth best practices.
  • MessageMedia
    Account Executive
    MessageMedia
    Aug 2016 - Jul 2018 (2 years)
    • Operated in a hybrid AE/CS capacity in a scaling environment; helped design and implement standardized workflows for customer success, support, and account management to reduce churn. • Led multi-stakeholder sales cycles and managed onboarding/adoption to protect retention and drive expansion. • Identified and launched entry into the debt collection vertical, contributing to ~10% YoY revenue growth. • Recognized with Monthly Excellence Award (company-wide) for quota performance.
  • LendingClub
    Inside Sales Representative / Support
    LendingClub
    Jul 2015 - Jul 2016 (1 year 1 month)
    • Originated approximately $3M per quarter in funded personal loans (avg. ~$15K per loan; ~200 loans per quarter) in a high-volume inbound environment. • Consistently ranked in the top 10% of the team for funded volume and conversion rate. • Led weekly team meetings and supported peer training on competitor positioning, product knowledge, and core sales process fundamentals. • Recognized with internal performance awards for customer service and production quality.
Education verified_user 0% verified
  • UNIVERSITY OF CALIFORNIA BERKELEY
    Bachelor of Arts (B.A, Sociology (Highest Distinction) GPA 3.95/4.00
    UNIVERSITY OF CALIFORNIA BERKELEY
Awards verified_user 0% verified
  • CharterUP
    CharterUP UP Award
    CharterUP
    Quarterly award given by the CEO for exceptional contribution to the organization. Awarded for “Driving outcomes, taking ownership, and raising the bar” across the sales team.
  • Lending Club
    "Comment of the month" award
    Lending Club
    Best customer feedback for December 2015
  • UNIVERSITY OF CALIFORNIA BERKELEY
    Honors Thesis Scholar
    UNIVERSITY OF CALIFORNIA BERKELEY
    One of only eighteen students admitted to the Honors Thesis program; a self-directed, graduate-level research program
  • UNIVERSITY OF CALIFORNIA BERKELEY
    Departmental Citation, 2015 nominee
    UNIVERSITY OF CALIFORNIA BERKELEY
    Award for the most outstanding undergraduate scholar in Sociology at UC Berkeley
  • MessageMedia
    "Excellence Award" (Employee of the Month)
    MessageMedia
    Equivalent to an Employee of the Month award. Given to a single MessageMedia employee in a given month for exemplary job performance.
  • Lending Club
    "Best Service Ever" Award
    Lending Club
    Awarded for being in the top 5 agents (Top 3%) as measured by customer satisfaction statistics
  • UNIVERSITY OF CALIFORNIA BERKELEY
    UC Berkeley Valedictorian, 2015 nominee
    UNIVERSITY OF CALIFORNIA BERKELEY
    Honor given to the most exemplary graduating senior at UC Berkeley
Publications verified_user 0% verified
  • A
    A Crisis of Meaning: Addiction in Social Context
    Original multidisciplinary research that explored the concept of drug addiction, with a particular emphasis on casual users, in psychology, sociology, medical anthropology, medicine, public health, and crimonology. Findings suggested that contemporary theories and models relied heavily on static (8 or more drinks a week makes one an alcoholic), rather than contextual (life circumstances and impacts) definitions overlooked the simple fact most drug users, even of hard drugs are casual users. Addictive substances have remarkably similar addiction rates, generally around 12 to 15 percent. Therefore, while narcotics are undoubtedly addictive, basic math reveals that the "average" user -eighty plus percent- of heroin, meth, cocaine, and so
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