Operations and QA leader with 17+ years of experience in the fashion jewelry industry, including gems, natural and lab-grown diamonds, production operations, and high-volume order flow. Experienced in leading QA teams, supporting shipment readiness, improving workflows, and partnering across production, order management, customer service, repair, and sales support. Known for building practical SOPs, improving team coverage, tracking KPIs, and identifying process gaps that affect accuracy, speed, and on-time delivery. Led QA process improvements, including NetSuite automation that replaced manual tracking with real-time visibility and faster processing. Currently expanding deeper into manufacturing QC and product quality at Blue Nile, with a focus on operational excellence, team development, and scalable quality processes.