Pilar Acevedo

Pilar Acevedo

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Bilingual Business Development & Client Success Professional | Sales Leadership | CRM Optimization | Remote Operations & Virtual Assistance
Bogotá, Bogota, Colombia

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Résumé


Jobs verified_user 0% verified
  • BMNS
    Sales & Marketing Operations Specialist
    BMNS
    Mar 2026 - Current (6 months)
    *Support Sales and Marketing operations by managing CRM data, lead generation workflows, and campaign coordination to improve team efficiency and outreach performance. *Build, clean, and segment targeted lead lists using tools like ZoomInfo and HubSpot, ensuring high-quality data for outbound campaigns. *Coordinate scheduling, follow-ups, and internal communications across teams, maintaining organized workflows in a fully remote environment. *Create and manage email marketing campaigns in Mailchimp, including newsletters, lead magnets, and performance tracking (open rates, CTR, engagement). *Collaborate with cross-functional teams to align messaging, campaigns, and sales initiatives with business goals. *Analyze campaign performance and sug
  • NeoWork
    Sales Operations & SDR Enablement
    NeoWork
    May 2025 - Current (1 year 4 months)
    *Led vendor sourcing and qualification strategy to support SDR operations for a US-based event planning platform. *Built and maintained a structured pipeline of 100+ qualified vendors monthly, improving lead quality and operational efficiency by 40% MoM. *Supported geographic expansion across multiple US cities through database optimization and standardized operational processes. *Improved pipeline visibility and outbound readiness through reporting, workflow organization, and close collaboration with sales leadership. *Contributed to process documentation and internal coordination to ensure scalability and consistency across markets.
  • S
    Sales Operations Coordinator (Freelance)
    Oct 2024 - Dec 2024 (3 months)
    *Supported sales operations through CRM hygiene, scheduling, reporting, and workflow coordination for business development teams. *Prepared executive presentations, sales performance reports, and operational documentation to support leadership decision-making. *Coordinated internal communication and follow-ups to improve deal velocity and pipeline organization. *Assisted in maintaining process consistency and operational alignment across commercial teams.
  • Foundever
    Team Lead
    Foundever
    Aug 2022 - Dec 2024 (2 years 5 months)
    *Managed performance reporting and KPI tracking for a remote team of 15+ agents, supporting over $90K in monthly revenue through structured analysis and process optimization. *Optimized CRM workflows and onboarding processes, reducing ramp-up time for new hires by 50% and improving overall operational efficiency. *Designed and implemented performance improvement plans, increasing team productivity and conversion rates by 15%. *Collaborated cross-functionally with QA and Operations teams to improve reporting accuracy, workflow alignment, and performance consistency. *Provided leadership and strategic coaching to ensure accountability, continuous improvement, and high performance across multiple B2B and B2C campaigns.
  • Foundever
    Sales and customer service agent
    Foundever
    Jan 2021 - Jul 2022 (1 year 7 months)
    *Contributed to team performance through structured CRM usage, KPI adherence, and consistent execution across inbound and outbound campaigns. *Supported team-level operational initiatives focused on customer experience, retention, and performance optimization. *Recognized for reliability, performance consistency, and contribution to internal workflow improvements.
Education verified_user 0% verified
  • Corporación Universitaria Unitec
    Corporación Universitaria UNITEC — Associate of Arts - AA, Graphic Design
    Corporación Universitaria Unitec
    Jan 2011 - Dec 2015 (5 years)
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