A

Antoine M

About

Detail

Customer Success Manager - Executive Care Team (VIP Customers)
Barcelona, Catalonia, Spain
Contact Antoine regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Qonto
    Senior AML/CFT Analyst
    Qonto
    Jul 2025 - Current (1 year 4 months)
  • Qonto
    AML/CFT Analyst
    Qonto
    Jul 2024 - Jul 2025 (1 year 1 month)
  • Qonto
    Customer Success Manager - Executive Care Team (VIP Customers)
    Qonto
    May 2023 - Jul 2024 (1 year 3 months)
    Customer Care manager for VIP Customers at Qonto (VIP plans + important flagged clients) : - KPIs : CSAT, lead resolution time and reopen rate - overachieved last 2 quarters - CS/OPS POC/referent for feature launches : HRIS (HR platforms integration) Membership invitation and SDD Collection by EBICS : creation of content and knowledge for CS teams and organization of trainings for those new products, in both French and english versions (for Italian, German and Spanish markets) in order for teams to answer customer’s questions and problem solving - PDCA/Stop and fix - OKR project to optimize reopen rate on tickets - Rating referent (Trustpilot, IOS and Google my business) Show less
  • P
    Project Manager
    Jan 2022 - May 2023 (1 year 5 months)
  • A
    Chargé de missions
    AMOC
    Nov 2020 - Nov 2021 (1 year 1 month)
  • C
    Customer Service Representative
    Jul 2020 - Aug 2020 (2 months)
    Relation client spécifique au covid-19 et son impact sur la fermeture du réseau de salles Basic-Fit
  • I
    International Operational Partner
    Oct 2018 - Jan 2020 (1 year 4 months)
  • L
    Assistant de production
    Les Visiteurs du Soir
    Oct 2017 - Oct 2018 (1 year 1 month)
  • L
    Assistant de production
    Les Visiteurs du Soir
    Jun 2017 - Jul 2017 (2 months)
    Stage de deux mois dans le cadre de ma formation à l'Institut des Métiers de la Musique
  • K
    Booking - Promotion
    Kernel Panic Records
    Feb 2017 - Jan 2019 (2 years)
    Booking - Promotion
  • D
    Logistique
    Décoration et Jardin
    May 2015 - Sep 2015 (5 months)
  • M
    Distribution de Flyers
    Mix Events
    Feb 2015
  • L
    Vente / Gestion de Stock
    Le Gourmand d'Assas (Société WM)
    Jan 2013 - Jan 2014 (1 year 1 month)
  • A
    Educateur de Tennis
    ATC Pierre Rouge
    May 2011 - Jul 2011 (3 months)
Education verified_user 0% verified
  • I
    Chargé de Communication, d'Administration et de Commercialisation de la Musique, Musique
    Institut des Métiers de la Musique
    Jan 2016 - Jan 2018 (2 years 1 month)
  • Université Paris 1 Panthéon-Sorbonne
    Licence Histoire, Histoire
    Université Paris 1 Panthéon-Sorbonne
    Jan 2015 - Jan 2016 (1 year 1 month)
  • Université de Montpellier
    Licence de droit, Droit, Validation L1
    Université de Montpellier
    Jan 2012 - Jan 2015 (3 years 1 month)
  • L
    bachelor, Baccalauréat ES, SOCIAL SCIENCES
    Lycée Notre Dame de la Merci
    Jan 2009 - Jan 2012 (3 years 1 month)
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