N

Noel Machado

About

Detail

Support Manager at Carta | People Manager | Private Equity
Brazil

Contact Noel regarding: 
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Full-time jobs

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Carta
    Manager, Account Specialists
    Carta
    Jan 2026 - Current (10 months)
  • Carta
    Support Manager
    Carta
    Nov 2023 - Current (3 years)
  • Carta
    Tech Senior Support Analyst - Corporations
    Carta
    Jul 2023 - Oct 2023 (4 months)
  • Carta
    Tech Support Analyst II - Corporations
    Carta
    Jan 2022 - Jun 2023 (1 year 6 months)
  • Stone
    Customer Experience Team Leader
    Stone
    Apr 2021 - Dec 2021 (9 months)
  • Stone
    Customer Support Specialist
    Stone
    Jul 2020 - Apr 2021 (10 months)
    - Provides outstanding customer service to clients from different line of business , assisting and solving client issues, utilizing written and verbal communication skills to improve customer experience with the services; - Recognized by outstanding results when it comes to Customer Satisfaction (CSAT) and Service Level Agreement (SLA); - Selected to be part of the team that will implement and test new tools to improve the quality of service and customer satisfaction.
  • Walt Disney World
    International Guest Relations Trainee
    Walt Disney World
    Apr 2019 - Apr 2020 (1 year 1 month)
    - Handled and solved guests inquires, concerns and difficult situations in an effective and timely manner; - Provided successful recovery from service failures that may have impact the client experience; - Assisted guests with their itinerary, special needs, language assistance and entitlements and immersed guests in the "Disney experience". Being recognized for excellent customer service by leaders and coworkers.
  • Walt Disney World
    International Parks and Resorts Greeter - Cultural Representative
    Walt Disney World
    Jun 2018 - Sep 2018 (4 months)
    - Assisted Guests and Cast Members by proactively seeking out interactions with International Tour Groups to educate, encourage, and explain informations to maximize their visit; - Act as a translator for Leadership, Cast Members, Guests and Latin America Tour Groups; - Recognized for excellent performance and selected to be part of the Guest Relations Training Program.
  • C
    Architecture Intern
    Canteiro Arquitetura
    Feb 2017 - May 2018 (1 year 4 months)
    - Contacted customers to understand their needs and desires about the architecture project, design and construction. - Strove to ensure all work is completed according to the project, in high quality and delivered within the deadline. - Contacted suppliers and vendors as needed during the project execution.
  • Walt Disney World
    Entertainment Performer - International College Program
    Walt Disney World
    Nov 2016 - Feb 2017 (4 months)
    - Provided excellence in customer service using multilingual language skills in English, Portuguese and Spanish; - Performed characters and speak in front of a great amount of people.
  • E
    Architecture Intern
    Espaço Saúde Arquitetura
    Mar 2015 - Nov 2016 (1 year 9 months)
    - Assisted in the project design of new buildings and worked under pressure of short deadlines; - Contacted customers and suppliers; overcame customers objections; communicated actively with other areas of the architecture office.
  • B
    Customer Service Specialist and Team Coordinator
    BrasilCenter
    Jan 2012 - Feb 2013 (1 year 2 months)
    - Provided outstanding customer service utilizing communication skills to increase customer satisfaction with the service; - Coordinated and lead a team of employees to achieve the company's goals and develop their personal skills and abilities.
Education verified_user 0% verified
  • Universidade Federal do Rio de Janeiro
    bachelor, Bacharelado em Arquitetura e Urbanismo Arquitetura e Urbanismo
    Universidade Federal do Rio de Janeiro
    Jan 2013 - Jan 2018 (5 years 1 month)
  • SENAI
    Profissionalizante Assistente Administrativo
    SENAI
    Jan 2008 - Jan 2009 (1 year 1 month)
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