K
Kedira Ismail
About
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Financial Operations Supervisor
Georgia, United States
Résumé
Jobs
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Financial Operations SupervisorDutchieApr 2025 - Current (1 year 6 months)- Senior Finance Operations AnalystDutchieNov 2022 - Apr 2025 (2 years 6 months)• SME for billing and related operations
• Integrated Sage Intacct as the new billing platform
• Retrieved and analyzed data using Excel and other data management/BI systems.
• Ensured billing is accurate prior to invoice creation.
• Worked cross-functionally with IT, Product, and Operations teams to develop new procedures and solutions
• Found and created resolutions to system-created variances with the goal of scalable workflows.
• Identified process improvements and provided guidance to leadership.
• Supported weekly billing processes between multiple external and internal teams by auditing billing data and providing data management.
• Actively seek solutions to business/customer needs and suggest - Billing Team LeadApteanJan 2021 - Nov 2022 (1 year 11 months)• Manage 350M of North America billing and lead a team of 7
• Serve as a subject matter expert for internal team members and employees across Aptean for billing
• Responsible for integrating new acquisitions into standard billing and revenue recognition procedures
• Train employees to resolve customer invoicing disputes with Sales Executives, Accounting and Collections
• Meet with the Accounting Systems team to work on Salesforce and Intacct projects to improve billing processes
• Perform financial transactions as needed, including classifying, computing, and posting
• Manage month, quarter, and year end close of accounts receivable - Senior Billing SpecialistApteanJul 2019 - Jan 2021 (1 year 7 months)• Lead and train new employees on software, billing procedures and disputes
• Understand and ensure Service Level Agreements are met; escalate errors and billing issues through designated process and in a timely manner
• Delivery of the operational dashboard to upper management, confirming accurate data for all assigned metrics
• Complete creation of all billing and revenue schedules in a timely manner, with monthly deadlines met
• Ran metrics for all new acquisitions and trained overseas employees on procedures
• Performs monthly reconciliations and collaborated with Revenue, FP&A, Renewals Analysts and Collections to deliver results for customers - Billing AnalystSageNetFeb 2016 - May 2019 (3 years 4 months)• Create and deliver customer invoices pursuant to customer contracts and purchase orders including monthly recurring, non-recurring, tax and pass-through charges
• Provide customers with solutions to billing questions and requests.
• Lead PMs, Sales, Provisioning, CIM and TEMs teams to audit, resolve unbilled or under-billed balance issues, customer credits, write-offs and back billing.
• Maintain customer master file containing billing and payment history, equipment records and documentation of customer correspondence.
• Assist IT with SAP projects to streamline processes from sales to collections.
• Work with customers, AP and A/R with cash collections and applications.
Education
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- Bachelor of Science - BSGeorgia State University