Mark Hockridge

Chief Executive Officer

PropertyRadar

Apr 2023 - Current (3 years 3 months)

Chief Innovation Officer

CREtelligent

May 2021 - Mar 2023 (1 year 11 months)

Strategic Advisor

CREtelligent

Dec 2020 - Current (5 years 7 months)

Chief Operating Officer

PropertyRadar

Nov 2020 - May 2021 (7 months)

Executed management restructuring, narrowing product and GTM focus, improving customer success tools and processes, and developing a consistent and repeatable demand generation capability for PropertyRadar. Managed all operations and business activities to ensure they delivered business outcomes, consistent with the overall strategy and mission.

President - Due Diligence Division

CREtelligent

Mar 2019 - Dec 2020 (1 year 10 months)

- Developed a game-changing PaaS solution for the researching, ordering, status, archival, and portfolio management of commercial real estate due diligence, setting up the company for market disruption. - Built a nationwide team of employees and subcontractors across multiple functional disciplines and control systems that ensured timeliness, efficiency, and effectiveness, resulting in a 30% margin increase. - Drove 25% quarterly growth over the past nine quarters through the simultaneous expansion of products and services and a nationwide coverage model. - Responsible for setting execution strategy and scope for the business across product development, engineering, professional services, security, and operations.

Strategic Advisor

BayIQ

Oct 2018 - Jan 2021 (2 years 4 months)

Chief Executive Officer

BayIQ powered by AutoVitals

Sep 2016 - Oct 2018 (2 years 2 months)

I was brought in due to my previous success to drive growth and create value for this SaaS provider of data, marketing and rewards platform for independent tire and auto service dealers. I provided strategic vision and leadership for all aspects of the business including venture fundraising and investor/Board relations. We dramatically grew the ARR, established the platform as strategically differentiated, and improved client NPS scores simultaneously during my tenure. - Increased client NPS scores 10X by introducing Agile methodology and nearshore development resources that led to system improvements. - Secured strategic accounts, which delivered 300% growth in the first 12 months and more than 100% in the second year. - Responsible for

C

Founder and CEO

CustomerLink Systems

Jan 2000 - Apr 2015 (15 years 4 months)

Built a VC-backed tech company from scratch and was subsequently promoted to CEO by Board. Played a crucial role in business growth—ranking as one of Central California’s fastest-growing companies for the first five years and then securing national market dominance, resulting in the sale of the company to Intuit after a 3-way bidding war with positive shareholder returns. - Grew client base to over 5,000 concurrent accounts by developing an extensive financial/operational model, highly functional client acquisition program, and industry-leading client retention. - Lifted profit by 22% by analyzing the profitability of each customer, implementing new pricing models, and eliminating unprofitable clients, reducing support issues. - Grew sales

About

Detail

Timeline

Résumé