Accomplished Collections Specialist with extensive experience in managing customer accounts, monitoring aged debts, and ensuring effective dispute resolution. Currently at KMC Solutions, I leverage remote working capabilities to optimize collection processes. Previously, as a Technical Support Engineer at NetSuite, I honed my skills in customer and technical support, enhancing customer satisfaction and operational efficiency. Over six years at Reed Elsevier as a Senior Credit and Collections Analyst, I developed expertise in cash collection, aged debt reduction, and dispute management. Earlier, at Pepsi-Cola Products Philippines, I supported strategic decision-making through market analysis and sales forecasting. My diverse background in finance and analytics equips me to drive financial sustainability and foster strong client relationships.