DevOps & Senior Escalation Engineer
Impulse Acquired by OPSWAT
May 2012 - Oct 2016 (4 years 6 months)
As a Devops & Senior Escalation Engineer at Impulse Point, I played a key role in ensuring the stability, performance, and security of the company's network and application infrastructure.
I orchestrated the integration of essential network security systems with Salesforce, a leading CRM solution, to unlock invaluable insights into crucial business metrics such as feature utilization, license utilization, and system health. By leveraging Salesforce API, Linux/Bash, and Python, this integration empowered data-driven decision-making and optimized resource allocation.
To streamline remote server management, I spearheaded the deployment and rollout of an IT automation solution using Ansible. This initiative significantly improved operations,