M

Manjima Ghoshal

About

Detail

Customer Success Manager | Customer Service Professional | Client Support | Customer Experience | Relationship Management
Kolkata, West Bengal, India

Timeline


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Résumé


Jobs verified_user 0% verified
  • Stellarwins Solutions
    Client Relationship Manager
    Stellarwins Solutions
    Jul 2026 - Current (4 months)
    Stellarwins Solutions provide IT Solutions, Staffing and Sourcing services with a focus on all openings in IT .We are fueled by a large network of qualified professionals that may help you fulfill your demands and needs accordingly.

    Roles & Responsibilities -

    Built and maintained strong client relationships to drive staffing requirements and ensure client satisfaction.
    Managed end-to-end recruitment, including sourcing, screening, interview coordination, offer management, and onboarding.
    Supported and mentored recruiters to achieve hiring goals and deliver quality talent within timelines.
    Delivered a minimum of 3 successful placements per month for priority hiring requirements.
    Improved recruitment
  • S
    Customer Success Manager
    Schoolcanvascom
    Aug 2024 - Sep 2025 (1 year 2 months)
    School Canvas is an end to end school management software which automates the school's day to day operations in a hassle free way and provides highly informative reports and dashboards to the management for faster productivity.

    Roles and responsibilities -
    Client Accounts: Oversee and manage client accounts, ensuring their needs are met and their expectations are managed.
    Customer Satisfaction: Address any issues or concerns clients might have to ensure high levels of satisfaction and retention.
    Client Relationships: Build and maintain strong, long-term relationships with clients. This involves regular communication, understanding their goals, and providing tailored solutions.
    Sales Team: Work with the sales
  • Spectraforce Technologies
    Recruiter - US Staffing
    Spectraforce Technologies
    Feb 2022 - Apr 2024 (2 years 3 months)
    Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the U.S. The growth of our company is a direct result of our global client service delivery model powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client-engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities, and Transportatio
  • Iniesta webtech solution private limited
    Human Resources Intern
    Iniesta webtech solution private limited
    Oct 2020 - Dec 2020 (3 months)
Education verified_user 0% verified
  • West Bengal University of Technology Kolkata
    Master of Business Administration - MBA, HR
    West Bengal University of Technology Kolkata
    Jan 2019 - Dec 2021 (3 years)
  • Vivekananda College for Women
    Bachelor's of Science, Mathematics
    Vivekananda College for Women
    Jan 2016 - Dec 2019 (4 years)
  • Calcutta University Kolkata
    Bachelor's of Science, Bachelor's of Science, Mathematics
    Calcutta University Kolkata
    Jan 2016 - Jan 2019 (3 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • H
    Human Resource Management, Recruitment and Selection
    Feb 2021 - Mar 2021 (2 months)
    The project work was based on the internship in HR domain (Talent Acquisition)
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