Arielle Mortimer

Chief Operating Officer

Spring Health

Feb 2024 - Current (2 years 8 months)

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Chief Operating Officer

heyday

Nov 2021 - Feb 2024 (2 years 4 months)

Heyday is expert skincare with a human touch. We’re on a mission to change the way people engage with skincare to create a positive impact in people’s lives. Our team of talented Skin Therapists (all Licensed Estheticians) offer customized facials, product recommendations, and skincare guidance. Currently with 10+ locations across New York, Los Angeles, Philadelphia and Maryland.

Senior Vice President of Operations

Kindbody

Mar 2019 - Nov 2021 (2 years 9 months)

Kindbody is reinventing women’s healthcare for the modern woman, starting with fertility and wellness services. Through a national network of boutique locations, Kindbody is bringing together clinical excellence, best-in-class technology, and accessible pricing — connecting the full patient experience in one, intuitive platform.

Chief Operating Officer

Revere Co

Sep 2016 - Nov 2018 (2 years 3 months)

Revere is reinventing nutrition for modern fitness. Taking on an $80 billion category, Revere’s digital-first approach pairs simplicity with efficacy to help consumers get the most out of their exercise routines. Revere’s products are built from simple, plant-based ingredients and are delivered to consumers’ doorsteps via personalized monthly plans.

Revere has raised $3.5 million in Seed financing from leading consumer venture capital funds including Lerer Hippeau Ventures, Sterling VC, Brand Foundry VC and Global Founders Capital.

Senior Manager, Retail Strategy & Operations

Jetcom

Dec 2015 - Jun 2016 (7 months)

• Work cross-functionally with senior internal stakeholders across Categories, Product, Pricing, Marketing, Investor Relations/Corporate Development, and the Executive Team to ensure buy-in for strategic e-commerce merchandising recommendations
• Cultivating and growing a team of 6+ Partner Operations Associates and Managers to onboard, scale the business and problem solve for Jet’s growing network of 1200+ retail partners
• Develop new processes using product pricing analytics to improve overall margin of the business by 10%
• Improving customer and partner NPS scores by defining, outlining, and project managing new merchandising tools to add visiblity and functionality for retailers
• Own defining, tracking and communi

Manager, Vendor Operations and Compliance (Groupon Goods)

Groupon

Nov 2014 - Dec 2015 (1 year 2 months)

• Manage KPIs and daily responsibilities for Vendor Operations Team, comprised of Account Managers and Compliance Specialists
• Develop and enforce vendor scorecards to highlight high value/high risk partners in support of tier service levels, financial and operational controls
• Identify and lead initiatives to drive process improvements resulting in improved customer and vendor satisfaction, fulfillment costs and cycle time
• Drive cross-functional projects to develop and execute new vendor operations and compliance initiatives across buying, logistics, supply chain, finance and product teams
• Manage daily fulfillment operations for 2000+ Drop-Ship and 3PL vendors; order management, transportation routing, fulfillment

Vendor Compliance Manager, Groupon Goods

Groupon

Dec 2013 - Nov 2014 (1 year)

• Oversee team that handles all non-compliance assessments, disputes, negotiations, and training
• Analyze chargeback trends to improve internal logistics processes and vendor relations
• Maintain Vendor Guide and negotiate needed amendments regarding logistics and chargebacks
• Work with finance, legal, operations, and buying organization to ensure all departments are aligned on compliance standards and chargebacks

R

Brand Director -- American Beer Classic

RED FROG EVENTS

Sep 2012 - Nov 2013 (1 year 3 months)

• Led team to develop brand identity, procure event materials, manage registrations and orchestrate event
• Launched first time beer festival for over 7500 attendees with over 100 unique breweries at Soldier Field

R

Logistics Director

RED FROG EVENTS

Sep 2011 - Nov 2013 (2 years 3 months)

• Manage department to handle all warehousing, shipping, construction, travel, merchandising and procurement needs
• Operate warehouse processes for more than 70 events a year
• Oversee inventory management

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Event Coordinator

RED FROG EVENTS

May 2011 - Oct 2011 (6 months)

Creating fun and extraordinary events through innovation, creativity and top-notch participant service, while laughing all the way.
Experience:
-Social Media
-Public Relations
-International Marketing

N

Firewise Communities Intern

National Fire Protection Association

Jun 2010 - Jul 2010 (2 months)

-Work on major project to relocate entire catolog system of from outside warehouse vendor to in-house
-Assist with compiling inventory reports and checking expense reports
-Monitor media coverage and write for Firewise's social media outlets doubling social media response rate
-Aid in administrative tasks-mailings, video logs, email correspondence, archiving press, organizing workshops
-Maintain database of over 500 communities to organize all renewals & newly inducted communities

E

Press Office Intern

Executive Office of Governor Deval Patrick

May 2009 - Aug 2009 (4 months)

-Monitored news coverage of the Governor, Lieutenant Governor and the Administration
-Prepared daily news clips within a two-hour window each morning
-Fed and monitored Governor's social media outlets
-Distributed press releases and the Governor's and Lt. Governor's daily public schedule to the State House press corps
-Answered a heavy volume of phone calls from reporters on deadline

Undergraduate Admissions Public Inquiry Specialist

University of Maryland

Sep 2007 - Dec 2010 (3 years 4 months)

-Assist thousands of prospective students with questions about applying to the universityvia phone and in person
-Train new staff in public inquiry with direction from supervisors
-Serve as telecounselor to call approx. 7,000 accepted students each spring semester to answer questions and welcome them to the university

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Arielle Mortimer

About

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Behavioral traits