Ashley Hollis Jones

Ashley Hollis Jones

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Customer Service Specialist
San Leandro, California, United States

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Full-time jobs

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Résumé


Jobs verified_user 0% verified
  • Transdev
    Dispatcher
    Transdev
    Oct 2015 - Current (11 years 1 month)
  • Transdev North America
    Transportation Dispatcher
    Transdev North America
    Oct 2015 - Current (11 years 1 month)
    Transdev (Stanford Marguerite) – Stanford, Ca 2015 to present Dispatcher
    • Maintains impressive knowledge in scheduling
    • Able to manage multiple employees at a time
    • Ability to be assertive and friendly at the same time
    • Conducting a leadership role while creating a positive environment
    • Able to analyze situations and provide appropriate solution
    • Plays a key role in quality insurance of all drivers and buses being operated by drivers
    • Providing customer service to passengers (students, hospital employees)
    • Multi-tasking including; answering phones, monitoring multiple screens, typing, all in efficient matter Show less
  • H
    Shift Lead Barista
    HMS Host Corporation
    Mar 2007 - Oct 2015 (8 years 8 months)
    HMS HOST – (International Airport) Oakland, CA 2007 to 2015 Starbucks Shift Lead Barista  Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.  Prepares Starbucks beverages to standards  Maintained a professional demeanor and provided customer service in a fast pace environment  Initiated dialogue and developed rapport with customers by learning their names, favorite drinks and food items.  Demonstrated cash handling procedures and cash register policies  Followed store policy and procedures for operational flow at each station  Contribute to store goals by increasing sales  Maintain standards for merchandising, stocking, rotating and storing products  Followed heal
  • Target
    Cashier/Barista/Operator
    Target
    Aug 2006 - Aug 2007 (1 year 1 month)
    TARGET – Hayward, CA 2006 to 2007 Cashier  Sold merchandise; advises customers on merchandise price and dependability  Receive and displayed merchandise in accordance with established policies and procedures  Ensured that stock levels and displays are in accordance with established standards  Processed of routine returns and buybacks, as appropriate  Coordinated the return and replacement of defective merchandise  General floor maintenance and housekeeping  Monitor and maintained the condition and safekeeping of merchandise  Created displays and assist in designing marketing campaigns Operator  Operates switchboard equipment in order to answer incoming calls; determines intent of caller and makes appropriate connection  Maintains
  • McDonald's
    Cashier
    McDonald's
    Jun 2005 - Dec 2005 (7 months)
    MC DONALD’S – Union City, CA 2005 to 2005 Cashier  Greet customers  Using Point of Sale (POS) system, take customers order in either drive-thru or at front counter  Collect payment and give back change as needed  Repeat customer order for accuracy, assemble customers order, hand order to customer  Communicate to production area, any special requests by customer  Clean general dining area  Re-stock condiments and dry products (cups, napkins, utensils) for customer and store use. Show less
Education verified_user 0% verified
  • University of Phoenix
    University of Phoenix
    University of Phoenix
    Jan 2012 - Jan 2019 (7 years 1 month)
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