Kiran B

Kiran B

About

Detail

Seasoned System Support Analyst | 14+ Years in Data Migration, ETL & CRM | Senior Analyst @ FIS | SQL
Hyderabad, Telangana, India

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • P
    Administrative Assistant
    PR Tech Systems LLC
    Jun 2026 - Current (2 months)
  • FIS
    System Support Analyst Senior
    FIS
    Sep 2023 - Feb 2024 (6 months)
    Review all task modules thoroughly before updating the customer. User setups updated according to requirements. All processes were completed within the SLA (Service Level Agreement) with high-quality . worked on availability , reusable checks and reconciliation
  • Teamware Solutions a division of Quantum Leap Consulting Pvt Ltd
    Senior Analyst
    Teamware Solutions a division of Quantum Leap Consulting Pvt Ltd
    May 2022 - Sep 2022 (5 months)
    In my Senior Analyst role at Teamware Solutions, I managed ADO interface updates to resolve transaction issues and conducted hourly checks that sustained process reliability for Bank of Canada and TCS Chennai operations, delivering consistent banking workflow stability. Updated ADO interfaces to improve transaction processing efficiency for Bank of Canada and TCS Chennai. Resolved critical transaction issues, ensuring data accuracy and minimizing disruptions to banking operations. Conducted hour checks to maintain accurate records and support regulatory compliance. Supported transaction processes, contributing to the overall reliability and performance. Transaction Issue Resolution, ADO Interface, Banking Operations, System Integration
  • CDK Global
    Senior Analyst
    CDK Global
    Nov 2019 - Oct 2021 (2 years)
    working on Migrations, jira , ETL support. BOC and car build process
  • CDK Global
    Analyst
    CDK Global
    May 2015 - Oct 2019 (4 years 6 months)
    At CDK Global as Senior Analyst, I orchestrated migrations through Jira workflows with comprehensive ETL support while managing BOC car build processes and ICD implementations, strengthening automotive CRM application performance and Dealer Services reliability. Streamlined migrations using Jira integrated with ETL support systems. Directed BOC car build processes maintaining data accuracy. Advanced ICD implementations enhancing Dealer Services operations. Jira, ETL Support, Data Migrations, BOC Car Builds, CRM Applications
  • ADP
    Senior Technical Associate (Dealer Services)
    ADP
    Sep 2013 - Apr 2015 (1 year 8 months)
    • Migration setups as per update. • Source to Targets updates as per ADP CRM Applications • Updating source to target Migrations • In Extract, Transfer, Transform & Load.
  • ADP
    Senior Process Associate
    ADP
    Oct 2011 - Aug 2013 (1 year 11 months)
    Serving as Senior Technical Associate in ADP Dealer Services, I configured migration setups and source-to-target updates within CRM applications through ETL processes, ensuring smooth data flows and operational continuity for automotive client systems. Delivered migration setups meeting ADP CRM specifications. Managed source-to-target ETL updates for Dealer Services. Maintained data integrity across all CRM migration cycles. CRM Migrations, ETL Processes, Source-to-Target Updates, Dealer Services, Data Integrity
  • Tata Business Support Services Limited
    Technical Support (Backend Department)
    Tata Business Support Services Limited
    Feb 2007 - Aug 2010 (3 years 7 months)
    In Tata Business Support Services' backend technical support, I resolved wireline customer complaints including irate escalations, coordinated network provider follow-ups, educated clients on value-added services, and maintained EPABX, MDF, lease line, and Centrex systems for reliable operations. Handled wireline complaints and irate customer escalations effectively. Delivered online resolutions for repair-related customer calls. Coordinated network provider departments resolving connectivity issues. Maintained wireline MDF, lease lines, EPABX, and Centrex systems. Briefed teams on pre-launch offers, products, and telephone techniques. Wireline Support, Technical Backend, Customer Escalations, EPABX Maintenance, Network Coordination
Education verified_user 0% verified
  • Nizam College Basheerbagh
    Master of Science (MSc, Information Systems
    Nizam College Basheerbagh
    Jan 2004 - Dec 2006 (3 years)
  • Nizam College Hyderabad
    Master of Science (MSc, Information Systems
    Nizam College Hyderabad
    Jan 2004 - Dec 2006 (3 years)
  • S
    BCA
    Sree Chaitanya Degree College Karimnagar Kakatiya University
    Jan 2001 - Dec 2004 (4 years)
    Bachelor of Computer Application
  • L
    Little Flower High School
    Little Flower high school
    Jan 1998 - Dec 1999 (2 years)
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