Shaun Bretstein
About
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VP of Customer Success
Barcelona, Catalonia, Spain
Résumé
Jobs
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VP of Customer SuccessLodgifyFeb 2025 - Current (1 year 9 months)- Chief Revenue OfficerCtrlMar 2024 - Sep 2024 (7 months)After serving in an advisory role, I officially joined as the CRO, tasked with the ambitious goal of building the marketing and sales framework from the ground up. I leveraged my expertise to develop a scalable sales machine. Ctrl was acquired by Sana Labs, a Swedish AI company that develops personalized learning solutions for education and corporate training.
- Advisor to CEOCtrlSep 2023 - Feb 2024 (6 months)As a voluntary advisor to the CEO at Ctrl, I played an instrumental part during the company’s transition toward a sales-tech solution. I contributed to shaping the product, defining effective go-to-market strategies, and establishing revenue targets.
- General Manager, APAC & IsraelOptibusAug 2021 - Mar 2024 (2 years 8 months)I spearhead the company's expansion into this key region, assuming complete responsibility for all business functions. I have successfully built and led local teams across Australia, Japan, and India, scaling the core team to 3x within a year.
With a focus on financial performance, I have effectively managed a substantial multi-million dollar P&L budget, driving optimization and profitability. Through my strategic initiatives, I have achieved an impressive 47% year-over-year revenue growth, establishing the Asia Pacific market as a new revenue stream. - VP Global Customer SuccessOptibusFeb 2019 - Aug 2021 (2 years 7 months)I reported directly to the CEO and served as a key member of the executive management team. I led a global team of over 70 Customer Success Managers, Solution Engineers, and Support Engineers across North & South America, Europe, and Israel. Our focus was on managing the end-to-end customer post-sales journey, including onboarding, professional services, support, and customer success.
In this role, my primary responsibility entailed driving retention, contract renewals, and upsells for a >$20M ARR client base. I consistently surpassed expectations, achieving an exceptional 109% and 130% Net Retention Rate. - Director of Global SalesOptibusJun 2018 - Jan 2019 (8 months)Leading a high-performing team, I oversaw all global presales activities and spearheaded the recruitment and training of a talented sales force. In addition, I took on the responsibilities of an acting General Manager for all regions outside North America and the UK.
My tenure was marked by exceptional achievements, including surpassing the annual sales target and Net Retention rate >105%. - Director of Customer SuccessOptibusSep 2017 - May 2018 (9 months)I joined Optibus to build a new Customer Success practice under the Sales organisation, aimed to maintain an ongoing relationship with our existing clients, increase their value of using our platform and build sustainable, long-term relationships with prospects from the pre-sales stage.
- Full-time parentingCareer BreakFeb 2017 - Sep 2017 (8 months)I left my previous role to be a full-time dad to my newborn daughter, supporting my wife’s executive career.
- Director of Customer SuccessAsperiiNov 2015 - Feb 2017 (1 year 4 months)I led a new Customer Success Business Unit, managing a portfolio of over 30 live customers. I cross-managed development and implementation teams, delivering post sales projects aimed to lead customers towards meeting their ROI goals and seeing full value of the implemented solution.
Reporting to the CEO, I played a key role in defining the company strategy and ensuring revenue growth from upsells and license renewals. In 2016, I’ve exceeded my 6 digit sales target and increased Customer Success revenues by 150% with an exponential QoQ growth. - Director of Customer SuccessBringgSep 2015 - Nov 2015 (3 months)I managed a team of 3 Customer Success Managers in a start-up providing an innovative On-Demand Delivery Cloud Solution. I managed sales pipeline, liaised with partners and planned the go to market strategy.
- Senior Business ConsultantFLO GroupFeb 2013 - Apr 2015 (2 years 3 months)I joined MavenWire (currently FLO Group) to lead a new Oracle Real-Time Scheduler (ORS) practice and developed business opportunities for parcel delivery solutions in EMEA.
I co-led the implementation of a new parcel delivery solution for Parcelforce (a division of the Royal Mail Group), which utilised Oracle Transport Management (OTM) and Oracle Real-Time Scheduler (ORS) to create a unique end-to-end offering. - Senior Manager, Downstream Supply ChainWipro TechnologiesFeb 2012 - Jan 2013 (1 year)A senior management role as a Scheduling Solutions specialist in a newly formed Downstream Oil & Gas Supply Chain Management consulting practice. I formed and brought to market new, innovative logistics and distribution solutions and developed business opportunities with existing clients such as Shell and BP as well as new prospects.
In addition, I led the practice’s Demand Management and Sales & Operations Planning (S&OP) solutions, formed and developed strategic alliances with partners – Oracle, IBM, Lomosoft and OM Partners – and helped organisations achieving a mature and integrated business planning process. - Solution ArchitectOracleAug 2007 - Jan 2012 (4 years 6 months)I led the implementation of Oracle Real-Time Scheduler (ORS) for groceries home deliveries at UK’s three biggest retailers - Tesco, Asda (Wal-Mart) and Sainsbury’s introducing automated scheduling, dynamic slot booking and mobile solutions. I also led workforce management projects at Romec (facility management), Carillion (domestic and commercial gas) and Calor Gas, organisations with over 1000 field service engineers.
As part of my role, I carried out pre-sales activities (including responses to RFPs, Cost Benefit/ROI analysis and product demos for prospects), led business analysis workshops with key stakeholders, consulted on business process transformation and change management, managed and tracked resource time and utilisation agai - Technical ConsultantClicksoftware EuropeNov 2005 - Jul 2007 (1 year 9 months)I led two large sized projects implementing ClickSchedule, a workforce scheduling optimisation solution, for Xerox (UK & Europe) and at Electrabel, Belgium’s largest electricity and gas supplier. In addition, I contributed to the implementation of demand forecasting, resource planning and scheduling projects at Sky and Anglian Water.
As part of my role, I conceptualised customers’ business requirements into a working solution, designed and implemented processes, workflows, business rules and algorithms as well as complex integration with various CRM and ERP systems (SAP, JD Edwards). - Software EngineerClicksoftware EuropeJan 2003 - Nov 2005 (2 years 11 months)
- Quality Assurance EngineerClicksoftware EuropeSep 2000 - Dec 2002 (2 years 4 months)
Education
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- B.A, Computer SciencesThe Academic College of TelAviv YaffoJan 2001 - Jan 2005 (4 years 1 month)
Projects (professional or personal)
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- DDynamic SchedulingNov 2011 - Current (15 years)Transportation of product in the downstream sector is a complex, high cost operation. Though oil
companies and their haulers seek the most efficient and cost effective strategies for transport between
supply depots and customer locations, a number of challenges prevent full realization of this goal. One of
the most significant challenges is incorporation of technology-based strategies to streamline operations
and save costs.
Dynamic scheduling (DS) is a technology-based strategy that adds agility to the downstream supply
chain and offers the opportunity for operational and cost breakthroughs for the oil and gas enterprise,
the hauler, and the vendor. With the right DS system, an enterprise can revolutioniz
Publications
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- ARevolutionizing The Downstream Supply ChainAugGetting product to market more profitably using best-fit technology and processes