Mohammed Asif

Mohammed Asif

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Process Associate | Simply interested in making business better!😉
Dharmapuri, Tamil Nadu, India

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Résumé


Jobs verified_user 0% verified
  • Diversified
    Portal Billing Specialist
    Diversified
    Oct 2025 - Current (11 months)
    Departmental collaboration with the Billing Specialists to provide current client PO status in portal, potential research on previously entered invoices, investigation of pricing issues, resolving invoice rejections, required credit memos, and other actions.
  • MOURI Tech
    Senior Process Associate
    MOURI Tech
    Mar 2023 - Oct 2025 (2 years 8 months)
    Dealing with Billing and Invoicing to Customer: • Supports in Billing Activities with Subject to Order Management • Preparation of BSR, MAR reports on billing activity with clear and reliable data • Helps in Billing the Assets to the Customer Service Coordinator for their Customer • Generation of Preview Invoice in the Client Subscription Platform • Validation of Preview Invoice and then suggest to CSC to supply the Original Tax Invoice to the Customer • Troubleshooting in purchase processes and derivation of possibilities for enhancement • Monitoring and evaluation of all order issues • Ensuring an appropriate order flow with the compliance to organizational policies • Cooperation with the finance department to resolve invoice and pricing
  • MOURI Tech
    Associate
    MOURI Tech
    Oct 2022 - Oct 2025 (3 years 1 month)
    Customer Invoicing and IT Operations: • Deals with Billing and Invoicing with IT Operations execution • Maintain the accurate data for customer billing • Dealing with IT operations in Service NOW software via handshake process with IT Team • Execute the billing requests of the customers with integrated tools • Validation of Preview Invoice and then suggest to service co-ordinator's to supply the Original Tax Invoice to the Customer • Train's new team members about the entire process • Ensure to give the invoices on time as per the process • Resolve the invoicing queries for the Service Delivery Managers's and send the invoice within timeline • Cooperation with the finance department to resolve invoice and pricing issues • Trigger the previe
  • Concentrix
    Operations Executive
    Concentrix
    Dec 2021 - Oct 2022 (11 months)
    1. Handling Refund Initiation Calls: Inbound and Outbound Calls: Efficiently managed both incoming and outgoing calls related to refund processes, ensuring prompt and accurate resolution. Provided clear explanations and guidance on refund procedures, maintaining high customer satisfaction levels. 2. Customer Support: Email Support: Responded to customer queries via email with professional and detailed responses, ensuring issues were addressed effectively. Chat Support: Delivered real-time assistance through live chat, handling multiple interactions simultaneously while maintaining service quality. 3. Content Moderation: Review and Moderation: Monitored user-generated content on the client’s website, ensuring adherence to guidelines and stan
Education verified_user 0% verified
  • Bangalore University
    master, Master of Arts - MA English Language and Literature/Letters
    Bangalore University
    Jan 2021 - Jan 2022 (1 year 1 month)
  • periyar university
    bachelor, Bachelor of Arts - BA English Language and Literature/Letters
    periyar university
    Jan 2017 - Jan 2020 (3 years 1 month)
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