Ashley L. Maxwell

Clinical Nurse Informaticist

CSI Companies

May 2026 - Current (5 months)

Partnered with physicians, nurses, and clinical leaders to optimize Epic workflows and improve care delivery.

Conducted workflow assessments and gap analyses to identify process improvement opportunities and increase operational efficiency.

Served as a liaison between clinical and IT teams, translating business needs into effective technology solutions.

Gathered provider feedback and recommended workflow enhancements to improve system adoption and user experience.

Supported Epic implementation, go-live, and optimization initiatives across a large healthcare system.

Contributed to enterprise technology projects focused on improving patient outcomes, clinician satisfaction, and

Virtual Registered Nurse | Care Coordination & EHR Data Optimization

CareTalk Health

Sep 2025 - Current (1 year 1 month)

Support Annual Wellness Visit preparation by reviewing, validating, and synthesizing patient health information to help providers deliver accurate, proactive, and high-quality care.

Review and update patient charts to ensure Annual Wellness Visit documentation is complete, accurate, and clinically relevant

Analyze medical, surgical, and family history; medications; preventive screenings; immunization status; and cognitive and functional assessments

Identify care gaps and overdue preventive services to support proactive care planning and follow-up

Prepare concise provider summaries highlighting key clinical findings before patient encounters

Collaborate with patients and care teams to ob

Clinical Nurse Supervisor | Clinical Informatics & EHR Workflow Optimization

Mercy Care

Apr 2024 - Mar 2026 (2 years)

Clinical nurse leader overseeing primary care and pediatric operations while serving as a key partner in EHR optimization, workflow improvement, staff development, and documentation quality.

Lead daily clinical operations, including staffing, workflow prioritization, regulatory compliance, and nursing practice standards

Serve as a clinical informatics resource by leveraging Epic functionality to improve workflows, documentation quality, and operational efficiency

Support application optimization, content management, system issue resolution, and workflow clarification to enhance patient safety and team performance

Train, coach, and evaluate nursing staff to strengthen clinical competency, improve s

Telehealth Clinical Nurse Educator

Ashfield part of UDG Healthcare now Inizio

Dec 2023 - Mar 2024 (4 months)

• Delivered non-promotional, disease state-related education to patients, caregivers, and healthcare professionals through inbound and outbound channels, supporting informed decision-making across the continuum of care.
• Provided in-depth education on therapies and medical devices, including training on injection, infusion, and medication administration techniques, to ensure proper usage and adherence.
• Educated patients on program enrollment, product fulfillment processes, and the navigation of insurance benefits to enhance access to care and reduce treatment barriers.
• Addressed patient and caregiver inquiries regarding insurance eligibility, coverage details, and client-sponsored support programs, ensuring accurate and

Hospice and Palliative Care Telephonic RN

CareXM

Nov 2023 - Mar 2024 (5 months)

• Delivered timely, compassionate, and clinically sound after-hours telephone triage services to patients and caregivers affiliated with home health and hospice programs.
• Utilized advanced clinical judgment to assess patient symptoms remotely, accurately identify high-risk conditions, and direct care to the appropriate services or escalate as needed.
• Provided patient-centered care instructions, education, and support via telephone, promoting safety and continuity of care in the home setting.
• Demonstrated empathy and professionalism during high-stress and emotionally sensitive interactions with patients and families, particularly in palliative and end-of-life situations.
• Collaborated effectively with interdiscipli

RN Clinical Case Manager | Care Coordination & Clinical Documentation

PruittHealth

Jul 2023 - Sep 2024 (1 year 3 months)

Delivered case management and end-of-life care coordination for hospice patients in home-based settings, with a focus on interdisciplinary collaboration, documentation accuracy, and continuity of care.

Managed individualized care plans for hospice patients based on clinical status, goals of care, and family preferences

Coordinated medications, durable medical equipment, specialty services, and provider communication to support seamless care delivery

Collaborated with interdisciplinary teams to assess needs, adjust care plans, and promote holistic patient-centered care

Educated patients, families, and caregivers on hospice protocols, symptom management, and end-of-life expectations

Maint

RN Telehealth Triage Nurse | Telehealth & EHR Clinical Documentation

Mercy Care

Dec 2022 - Jul 2023 (8 months)

Provided remote triage, patient education, prior authorization support, and documentation management for adult and pediatric populations in a high-volume primary care environment.

Delivered telephonic and virtual triage for acute and chronic concerns, using clinical judgment to guide care recommendations and escalation

Educated patients on chronic disease management, medication adherence, preventive care, and follow-up needs

Prepared and tracked prior authorizations and appeals, ensuring clinical documentation met payer and medical necessity requirements

Verified insurance eligibility and supported resolution of authorization and coverage issues

Documented patient interactions, clinical

Registered Nurse

Mercy Care

Dec 2022 - Jul 2023 (8 months)

LPN- Oncology & Telehealth Support

Atlanta Cancer Care

Sep 2019 - Nov 2022 (3 years 3 months)

• Assisted oncologists during telehealth consultations by preparing patients, documenting assessments, and supporting clinical workflow
• Delivered patient education remotely, focusing on chemotherapy protocols, symptom management, and treatment expectations
• Performed routine clinical tasks, including obtaining vital signs, venipuncture, and administering injections by oncology care standards
• Accessed implanted ports for chemotherapy administration, ensuring sterile technique and patient safety
• Initiated peripheral IV lines for hydration, pre-medication, or treatment delivery under RN or provider supervision
• Utilized the Variant Electronic Medical Record (EMR) system to accurately document patient encounters

LPN

Piedmont

Aug 2018 - Sep 2019 (1 year 2 months)

• Performed routine clinical assessments, including vital signs, electrocardiograms (EKGs), and comprehensive respiratory testing such as spirometry and fractional exhaled nitric oxide (FeNO)
• Provided patient education on pulmonary conditions (e.g., asthma, COPD) and sleep-related disorders (e.g., obstructive sleep apnea), emphasizing treatment adherence and lifestyle modifications
• Assisted with medication management, including processing prescriptions, coordinating prior authorizations, and ensuring timely delivery of therapies
• Served as a key point of contact for patients, triaging phone inquiries, and facilitating communication between providers and patients
• Maintained accurate and timely clinical documentatio

S

LPN

Summa Western Reserve Hospital Pain Management Center

Jan 2017 - Aug 2018 (1 year 8 months)

• Collaborated with physicians and interdisciplinary care teams to assess patients' pain levels and contribute to the development of individualized pain management plans
• Monitored patient responses to prescribed therapies, serving as a clinical liaison between patients and providers to evaluate treatment efficacy and recommend adjustments as needed
• Educated patients and their families on pain management strategies, including medication regimens, non-pharmacologic therapies, and techniques to enhance comfort and quality of life
• Informed patients about available pain management options, empowering them to make informed decisions regarding their care
• Advocated for patient comfort while ensuring safe, evidence-based

LPN

Community Behavioral Nursing Services

Nov 2016 - Jan 2017 (3 months)

• Delivered comprehensive healthcare services to individuals with developmental disabilities and behavioral health needs, including assessment, treatment, and ongoing support
• Conducted intake evaluations, triage assessments, and participated in the development of individualized treatment and care plans in collaboration with interdisciplinary teams.
• Administered psychotropic and routine medications, monitored therapeutic responses, and documented side effects or changes in patient condition
• Continuously evaluated patient progress and adjusted care plans in coordination with mental health providers to optimize outcomes.
• Promoted a safe, therapeutic environment by adhering to behavioral health protocols and implemen

LPN

Advanced Correctional Healthcare Inc

May 2016 - Oct 2016 (6 months)

• Conducted comprehensive physical assessments for incarcerated individuals, addressing acute and chronic health concerns within a secure facility
• Administered medications and provided emergency care by established correctional healthcare protocols
• Performed wound care, venipuncture, and intramuscular or subcutaneous injections as ordered by medical providers
• Coordinated the ordering and restocking of medications and clinical supplies to ensure uninterrupted care delivery
• Maintained accurate and confidential documentation using the CORemr electronic medical record (EMR) system
• Delivered care with an emphasis on safety, efficiency, and adherence to correctional health policies and procedures

Clinical Informatics Coordinator | EHR Implementation & Workflow Optimization

CommuniCare Health Services

Oct 2014 - Feb 2016 (1 year 5 months)

T

EHR Software Trainer/LPN Medical Scribe

The Neuroscience Center at Neurology and Neuroscience Associates Inc

Jun 2014 - Oct 2014 (5 months)

Served as a liaison between clinical teams and EHR operations, supporting implementation, workflow integration, system optimization, and end-user adoption of eClinicalWorks.

Acted as the primary point of contact between clinical staff and the EHR team to support effective day-to-day system use

Coordinated implementation and rollout of new EHR modules across clinical departments

Partnered with interdisciplinary teams to align software configuration with clinical workflows and operational needs

Evaluated processes and identified workflow gaps to improve documentation efficiency, data accuracy, and regulatory compliance

Supported user adoption through troubleshooting, guidance, and practic

Licensed Practical Nurse

Summa Health

Jul 2013 - Jun 2014 (1 year)

Supported eClinicalWorks training, workflow optimization, and provider documentation efficiency in a specialty practice environment.

Provided end-user training and ongoing support to improve effective use of eClinicalWorks

Collaborated with clinical staff, department leaders, and IT partners to optimize workflows and resolve system issues

Assisted with implementation of new modules, updates, and process improvements within the EHR

Gathered feedback from users to identify enhancement opportunities and support continuous system improvement

Documented patient encounters in real time as a medical scribe to improve provider efficiency and chart completeness

Credentialed Analyst in CPOM and ClinDoc

The Judge Group

Oct 2012 - Jan 2013 (4 months)

$22

E

Epic Implementation Consultant

Encore Staffing Solutions Inc

Feb 2012 - May 2012 (4 months)

The University of California, San Francisco (UCSF); San Francisco, CA

- End-User Support: Inpatient/Outpatient
CPOE Implementation (HOD, Radiology, Ambulatory, Anesthesia)
One-on-One Nursing Support
One-on-One Physician Support

Epic Go-Live Implementation Consultant

Alego Health

Jun 2011 - Nov 2011 (6 months)

Cedar Sinai Medical Center

- End-User Support
- One-on-One Physician Support
- One-on-One Nursing Support
- CPOE Implementation (HOD, Ambulatory, Radiology, Anesthesia, OR)
- Nursing Informatics
- Go-Live Support

E

LPN

Essex Healthcare of Tallmadge

Apr 2010 - May 2011 (1 year 2 months)

• Conduct comprehensive patient admissions, including collection of medical history, assessment of clinical status, and accurate documentation to ensure seamless care transitions.
• Safely administer prescribed medications and treatments according to facility protocols and physician orders, while monitoring patients for adverse reactions.
• Collaborate with interdisciplinary care teams to develop, implement, and update individualized behavioral and physical care plans tailored to patient needs.
• Provide direct medical care, patient counseling, and supervision to support residents’ health, well-being, and rehabilitation goals.
• Participate in the execution of therapeutic and programmatic interventions designed to enhanc

Pharmacy Technician

Giant Eagle Inc

Dec 2009 - Apr 2010 (5 months)

$12

Unit Clerk

Edwin Shaw Rehabilitation Institute

Aug 2006 - Mar 2009 (2 years 8 months)

• Support nursing staff by accurately recording and maintaining comprehensive patient medical information, ensuring meticulous documentation and confidentiality.
• Manage high-volume incoming calls, provide patients and providers with timely information, take detailed messages, schedule appointments, and efficiently route communications.
• Enter and update medical data within electronic health record (EHR) systems, process medical orders, and transcribe clinical documents with precision and attention to detail.
• Assist medical staff with the implementation and optimization of electronic medical records (EMR) systems to enhance workflow efficiency and data accuracy.
• Coordinate admission and discharge processes, includi

B

Medical Assistant (Adult Primary Care/Pediatrics)

BS Bonyo Associates Inc

Jun 2006 - Aug 2006 (3 months)

• Support nursing staff by accurately recording and maintaining comprehensive patient medical information, ensuring meticulous documentation and confidentiality.
• Manage high-volume incoming calls, provide patients and providers with timely information, take detailed messages, schedule appointments, and efficiently route communications.
• Enter and update medical data within electronic health record (EHR) systems, process medical orders, and transcribe clinical documents with precision and attention to detail.
• Assist medical staff with the implementation and optimization of electronic medical records (EMR) systems to enhance workflow efficiency and data accuracy.
• Coordinate admission and discharge processes, includi

Anesthesia/OpTime Support Analyst

Medfirst Consulting Healthcare Staffing

Lancaster General Hospital
Position: Anesthesia/OpTime Support Analyst
- One-on-One support with Surgeons/Anesthesiologists
- CPOE Support
- Optimize new workflows in the OR area

E

Epic Clinical Floor Support Analyst-Team Lead

Encore Staffing Solutions Inc

Lee Memorial Health Systems

Facilities: Health Park Medical Center/Lee Memorial Hospital/Regional Cancer Center

-End-User Support: Inpatient/Outpatient
-One on One Nursing Support
-ClinDoc, Oncology, Optime

Epic Implementation Consultant

The HCI Group

Texas Health Alliance Hospital

-Anethesia/OpTime Support
-CPOE/ClinDoc Support
-One-on-One Support w/ Surgeons and Nursing Staff

Epic Implementation Consultant

Medfirst Consulting

Texas Health Harris Methodist Hosp. Systems- Kaufman Hospital

-Support Anesthesiologist in OR areas
-Support Surgeons in OR areas
-One-on-One Support w/ OR Nursing Staff

Ashley L. Maxwell

About

Detail

Timeline

Résumé

Ashley L. Maxwell

About

Detail

Behavioral traits