Lina Zhang

Jobs 0% verified

Co-Founder, Board Member, Exec at Large

Jerry

Jan 2017 - Current (9 years 4 months)

We are hiring! Check out our career page: https://getjerry.com/careers. As founder, my main focus is to help Jerry find great talent. - I step into different roles as needed - taking on strategic initiatives across the org. - I currently lead several functions at Jerry - Talent, Content Marketing, Legal, and Compliance.
VP Operations

YourMechanic

Jun 2015 - Dec 2016 (1 year 7 months)

- Scaled operations from 5 markets to 50+ markets nationwide. - Grew supply 2.5x in <12 months. - Built and scaled customer service operations - on-site, at home, and BPO, including building training and QA programs, hiring processes, setting KPIs. - Maintained high NPS (~90) throughout the growth. - Managed legal, HR, and compliance matters.
V

VP Operations

Jun 2015 - Dec 2016 (1 year 7 months)

- Scaled operations from 5 markets to 50+ markets nationwide. - Grew supply 2.5x in <12 months. - Built and scaled customer service operations - on-site, at home, and BPO, including building training and QA programs, hiring processes, setting KPIs. - Maintained high NPS (~90) throughout the growth. - Managed legal, HR, and compliance matters.
D

Director of Strategy and Operations

Feb 2015 - May 2015 (4 months)

- Brought in as the first operations director to build and manage service delivery and supply growth. Expanded the responsibilities to manage the whole operations including customer service, legal, and HR.
Director of Strategy and Operations

YourMechanic

Feb 2015 - May 2015 (4 months)

- Brought in as the first operations director to build and manage service delivery and supply growth. Expanded the responsibilities to manage the whole operations including customer service, legal, and HR.
Attorney

Morrison Foerster

Jan 2009 - Dec 2013 (5 years)
Postdoctoral Scientist

Stanford University

Jan 2003 - Dec 2006 (4 years)

Education 0% verified

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