Sumalthi Shunmugam
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Sumalthi Shunmugam

Sumalthi Shunmugam  new_releases

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Client Success and Cloud Support Manager
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Résumé

Jobs verified_user 0% verified
  • PointStar
    Client Success and Support Manager
    PointStar
    Dec 2015 - Current (9 years 6 months)
    - - Provide technical support for GSuite (Google) products and services; along with other cloud based services - Familiar with Google Workspace products like Gmail, Docs, Sheets, Slides, Drive etc - - Consultation/project management for deployment/migration projects - - Provide training for cloud based applications like Google Workspace, O365 etc
  • DHL Supply Chain
    Assistant Manager for Training and Quality Control
    DHL Supply Chain
    Jun 2014 - Dec 2014 (7 months)
    - - Support and formulate all training and development function for LCSC in both Singapore and JB operations - Facilitate the planning and coordination of quality assurance activities for a site - Fulfill the account / site quality responsibilities
  • Getronics ICT Solutions and Services (Malaysia)
    Senior Team Lead
    Getronics ICT Solutions and Services (Malaysia)
    Jun 2008 - Mar 2014 (5 years 10 months)
    - Constantly meet client SLAs - · Undertake more complex task within the team and provide technical support · Ensure that all out of line operational issues are escalated in accordance with company technical escalation process · Monitor adherence to technical and quality standards - - Lead a team of support analysts - Manage support and services delivery to Lotus Notes, Outlook, O365 and GSuite customers
  • Getronics Colombia
    Technical Support Analyst
    Getronics Colombia
    Dec 2006 - Feb 2013 (6 years 3 months)
    - Google Cloud Certified - · Provide Level 1 & 2 IT supports to end-users for Getronics’ global customer (Asia Pacific) · Interact with customer via telephone, e-mail, Sametime, providing technical support and problem solving abilities · Troubleshoot via phone & remote acces - - Escalate Customer issues to next level of support - Report support data/numbers daily to the management team
Education verified_user 0% verified
  • University Malaysia Sabah
    Bachelor of Science Computer (Multimedia Technology)
    University Malaysia Sabah
    Jun 1999 - Apr 2002 (2 years 11 months)
    - Honor with Second Class Upper
Projects verified_user 0% verified
  • PointStar
    GSuite to O365 Migration Project
    PointStar
    Jan 2020 - Jun 2020 (6 months)
Awards verified_user 0% verified
  • G
    Google Cloud Certified
    May 2019 - Current (6 years 1 month)