Hernan Arenas Bilingual IT Business Analyst | MBA | MA | SAFE 5 POPM | CSM |

SSr Adv Business Analyst

Globant

May 2022 - Current (4 years)

N

IT Business Analyst

Nub7/8

Nov 2021 - Apr 2022 (6 months)

- CRM Development

Business Development - Remote

X

Jul 2018 - Nov 2020 (2 years 5 months)

- Designed and implemented processes to enhance sales productivity, through pipelines, CRM tools, and targeted education. - Created new brand awareness, through marketing, sales materials, and sales replication. - Develop relationships with existing client base at all levels of the hierarchy, establishing brand awareness. - Oversee and responded to procurement with financial analysis & presentations. - Developed SWOT methodologies, and response to the competitive landscape. Directly grew new sales by 200K. - Business Development: Development of business opportunities in both domestic and international markets Marketing: Creation of marketing materials including the company website, products brochure design, and social media posting.

M

Business Development Officer

Melch Trading Pty Ltd

Jul 2016 - Jun 2018 (2 years)

- Research, market and implement the strategy for the Chinese market prospects, successfully identify prospects that have led to new business. - Developed reporting material that demonstrated and clarified performance results in the area and market managers and enabled them to focus on converting prospects to customers. - Followed up on the progress of leads that were generated from origination to conversion, assisting traders to win business. - Developed strategic plans for industry-specific prospecting, building relationships based on in-depth industry knowledge. - Conducted presentations for senior management reviews, updating them on comparative performance in varying regions. - Maintained challenging quotas for call and mailing activit

A

Finance Officer

ATMS International Trading Pty Ltd

Jun 2015 - May 2016 (1 year)

- Hold concurrent responsibilities for executing the strategic business plan and overseeing daily, monthly, quarterly financial operations - Ensure accurate Accounts Receivable - Accounts Payable, payroll, treasury activities, and necessary cash flow with proper documentation in accordance with company policy.

M

Business Analyst

Melch Trading Pty Ltd

Mar 2015 - Jun 2016 (1 year 4 months)

- Business Analyst with the responsibility to lead projects and provide analytical results for Financial and Inventory related projects. - -Led project teams, internal and external, to achieve project-defined milestones and deliverables. - Translated business user concepts and ideas into comprehensive business requirements and design documents. - Created project plans in accordance with project management framework standards and procedures. Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues. - Planned, facilitated, and reported on quality assurance testing efforts.

A

Office Administrator

ATMS International Trading Pty Ltd

Apr 2014 - May 2015 (1 year 2 months)

- Organized office of family-owned international trade company by setting up filing systems and implementing procedures such as call logs and work order charting that enabled the business to run more efficiently - Restructured billing and payroll process using MYOB - Performed bookkeeping/light accounting duties including posting account receivables, preparing checks for payables, reconciling bank accounts on MYOB. - Collected data and prepared company financial reports for CPA using MYOB - Formatted charts of financial and other data using Microsoft Office programs - Communicated both verbally and in writing with customers, vendors, and other third parties - Recruited, selected, oriented, and trained multiple employees

V

Quality Assurance Manager

Vision Impresores LTDA

Jan 2009 - Oct 2010 (1 year 10 months)

- Provided key data analysis for multiple Process Improvement Engineers. - Implemented Quality Inspection Methods, Quality Instructions, and ISO 9001 Certification Program - Developed processes, policies, and procedures for other areas within the department resulting in integrating production and quality assurance processes. Trained department personnel on those processes, policies, and procedures. - Tracked and reported quality metrics for the department in a clear and concise manner to senior management to use for performance reviews and bonus recommendations. - Organized and performed quality control auditing and documentation functions in preparation for successful ISO 9001 certification by ICONTEC

C

Quality Assurance Coordinator

Colombiana de Protección Vigilancia y Servicios Proviser Ltda.

Jan 2007 - Nov 2008 (1 year 11 months)

- Tracked and reported quality metrics for the department in a clear and concise manner to senior management to use for performance reviews and bonus recommendations. - Implemented a customer complaint system and root-cause problem solving that eliminated major customer complaints since implementation.

Quality Assurance Assistant

Sanambiente

Nov 2005 - Jul 2006 (9 months)

- Established key process indicators (KPI’s) and implemented preventive and corrective actions to eliminate the root causes of poor quality and delivery problems. - Prepare internal and corporate quality documentation and reports by collecting, analyzing, and summarizing trends for failed processes, stability studies, recalls, and corrective actions.

Hernan Arenas

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