Maree Joi Magbojos Paras
About
Detail
Talent Acquisition Specialist at Katalyze Data
Quindio Department, Colombia
Contact Maree regarding:
Flexible work
person_search
Finding candidates
Résumé
Jobs
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- KTalent Acquisition SpecialistKatalyze DataNov 2022 - Current (3 years 6 months)
- GAccount ManagerGROWMOTELYJun 2022 - Oct 2022 (5 months)
- TPart-time AssistantTOKENMINDSSep 2021 - Oct 2021 (2 months)
- GCommunity Growth ManagerGROWMOTELYAug 2021 - Oct 2022 (1 year 3 months)
- GGrowth ConsultantGrow My Team | Conscious Culture PartnersJul 2021 - Aug 2021 (2 months)
- GTalent Acquisition ManagerGrow My Team | Conscious Culture PartnersDec 2018 - Jul 2021 (2 years 8 months)- Sourcing and recruiting top remote professionals for roles at growing companies. - At Grow My Team we're truly passionate about growing happy, high-performing remote teams. - We cover everything from sourcing and recruiting top remote professionals to fully integrating them into your business and helping you create a thriving work culture. We start by helping you define your hiring needs, cover the entire advertising.
Creative WriterUpworkJun 2017 - Apr 2018 (11 months)• Research about topics provided by the client. • Wrote articles based on client's specifications.- BStaff EditorBook Reviewers Yellow PagesApr 2017 - Jun 2017 (3 months)• Wrote foreword for e-book • Contacted book reviewers • Proofread and edited submitted work from authors
- Virtual AssistantSupahandsDec 2016 - Apr 2017 (5 months)• Lead generation • Virtual assistance • Project management • Data entry
- Online English TeacherIMT SCHOOLAug 2016 - Oct 2016 (3 months)• Teach English to Korean students using company-provided learning materials • Monitor student performance • Conduct student assessment
- FAdministrative AssistantFuturism TechnologiesJan 2016 - Mar 2019 (3 years 3 months)• Content writing • Research • Social media assistance • Customer service • Payment disputes
- English Second Language Tutor51TalkNov 2015 - Aug 2016 (10 months)• Teach English online to Chinese students. • Attended training to understand Chinese culture, how to teach young learners, and how to teach Business English.
- TStay-at-Home MomThe Pregnancy PauseFeb 2014 - Sep 2015 (1 year 8 months)
- Team LeadTranscomJan 2013 - Feb 2014 (1 year 2 months)• Responsible for management of the 14 Technical Support Representatives (TSR) performances under my team. • Handle escalated calls (Sup calls) from all agents • Handle complaints from customers by calling them and providing resolution • Provide one on one coaching to agents which includes action plans on how to maintain and improve metrics being measured • Take agent calls (minimum 5 calls a week) • Manage attendance by tracking tardiness and absences. Assign points and disciplinary actions as appropriate. • Approve credits/refunds after extensive investigation and research on customers' cases • Real time auditing of agents' calls and cases on a daily basis for quality purposes
- Team Manager for Pearson Education (Higher Education level)SykesJun 2011 - Jul 2012 (1 year 2 months)We handle technical support for online courses for a major education company. Support includes registration to courses, assistance in course content, answering inquiries, etc. Scope: College online courses Support: Phone, E-mail and Chat Tasks: • Responsible for management of the 14 Technical Support Representatives (TSR) performances under my team. • Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans. • Provide leadership to the team; monitors team performance and updating their records on a regular basis • Recognize and identify areas for improvement and take appropriate action as required, i.e., development plans, performance improvement plans,
- Team Manager for Managed Hosting OperationsSykesNov 2009 - Aug 2011 (1 year 10 months)• Responsible for management of the 15 Technical Support Representatives (TSR) performances under my team. • Accountable for investing, identifying, developing and improving all manner of process, volume management, agent execution with focus on achieving a positive end-to-end customer experience. • Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans. • Drive account financials through team utilization, optimal staffing levels, schedule adherence, and expense control. • Provide leadership to the team; monitors team performance and updating their records on a regular basis • Recognize and identify areas for improvement and take appropriate action a
- Quality Assurance Coordinator for Managed Hosting OperationsSykesSep 2006 - Nov 2009 (3 years 3 months)Achieves daily, weekly, and monthly call monitoring goals in accordance with client specified goals Meets or exceeds all quality initiatives by ensuring processes are executed properly Capture call monitor trend analysis Ensures accuracy, thoroughness and professionalism in the workplace Collaborates with Account officers to develop goals and objectives Maintains technical knowledge of platforms, paperwork and records of account Serves as point of contact for all quality issues, concerns and questions Conducts quality calibration sessions internally and with the client on a weekly basis Share best practices and to ensure that processes are aligned with the clients Continues education of TSPs on quality processes and guidelines Holds regular
- Technical Support Professional for Managed Hosting OperationsSykesJun 2006 - Sep 2006 (4 months)Responds to emails and answers calls from customers regarding their managed Web hosting accounts Creates tickets for documentation and sends them to the correct department for processing Achievements: Member of the account's pioneer batch Selected as one of the first five floor leads in the account
- ATechnical Support/Customer Service eRepAegis PeopleSupport Philippines Inc.Feb 2004 - Jun 2006 (2 years 5 months)• Troubleshoots technical issues regarding customers' Web Hosting accounts (includes web site errors, domain e-mail issues, FTP access, CGI scripts, PHP, ASP, MS Front Page, HTML) • Assists customers with billing inquiries and issues (includes payment, billing disputes, change of account information, setting up accounts) • Assists supervisor in doing quality monitoring for teammates • Serves as floorwalker for new batches: assists new agents with their calls during their nesting stage and first few weeks on the floor • Provides phone skills observation and feedback to fellow agents
- SLevel 1 Technical Support EngineerSYKES ENTERPRISES, INCORPORATEDAug 2002 - Oct 2003 (1 year 3 months)• Responds to customers' e-mail regarding their Internet Access account • Troubleshoots dial up connectivity issues • Provides assistance in e-mail issues
- IStudent Trainee / ON/2 EngineerIntelligent Wave Philippines IncJun 2001 - Dec 2001 (7 months)Debit Bills Project Bank of Commerce - Terminal Monitoring System (TMS) Bank of Commerce - BOC-PAN Asia Project Bank of Commerce - Silverlake Project In the projects stated above, I was tasked to modify and debug programs. I assisted the junior programmers in the respective projects, all of which involved ATM transactions. Programs were written in COBOL, PL/1 and C.
Education
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- TPersonal Data ProtectionThe CPD Certification ServiceNov 2022
- LTalent SourcingLinkedIn Learning ⋅ Course CertificateDec 2020
- Teaching English as a Foreign Language (TEFL)International Open AcademyOct 2019
- BBachelor of Science in Computer and Information ScienceJun 1998 - May 2002 (4 years)
- BS, Computer and Information Science; Systems and Software EngineeringFEU Institute of TechnologyJan 1998 - Jan 2002 (4 years 1 month)