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DAYANNA BELEN ORTIZ MIER

About

Detail

Traductora
Quito, Pichincha, Ecuador

Contact DAYANNA regarding: 
work
Full-time jobs
Starting at USD600/month
Flexible work
Starting at USD35/hour
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Finding mentors

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • S
    German Language Teacher
    Sphaera Group
    Oct 2025 - Current (10 months)
    • Teaching German to children, young learners, and adults (levels A1–B1). • Planning and adapting learning materials according to students’ level and needs. • Developing oral, written, reading, and listening skills. • Monitoring academic progress and providing personalized feedback.
  • R
    Cultural Guide Intern
    Rumipamba Archaeological Park
    Jan 2025 - Aug 2025 (8 months)
    • Guided visits for local and international visitors. • Clear explanation of archaeological and cultural heritage. • Visitor orientation and cultural mediation in a public institutional space.
  • World Connection
    Customer Support Agent
    World Connection
    Feb 2024 - Dec 2025 (1 year 11 months)
    • Customer support in English via chat and email for a U.S.-based e-commerce platform. • Handling inquiries related to orders, accounts, products, and payments. • Drafting professional and empathetic written responses and escalating complex cases when required. • Ensuring compliance with confidentiality policies and service quality standards.
  • A
    Customer Support Advisor
    AG1 Germany – World Connection
    Nov 2023 - Jan 2024 (3 months)
    • Multichannel customer support (phone, chat, email) in English and German. • Order tracking, complaint resolution, reshipments, returns, and general inquiries. • Accurate case documentation and follow-up using internal systems. • Compliance with KPIs and quality protocols.
  • D
    Commercial Advisor
    Diners Club – McNamara (GXC)
    Sep 2021 - Nov 2023 (2 years 3 months)
    • Customer service for high-value clients via phone, email, and messaging platforms. • Management of sensitive information and resolution of complex cases. • Coordination of national and international services. • Support for insurance-related services and internal departments.
  • T
    Administrative Assistant
    Torres y Salazar Asociados Law Firm
    Jan 2020 - Mar 2020 (3 months)
    • Organization and management of documentation and archives. • Drafting and responding to formal written communications. • Coordination with the French Embassy and Alliance Française.
  • G
    Multilingual Sales Associate
    Galería Ecuador
    Sep 2019 - Jan 2020 (5 months)
    • Assistance to international clients in Spanish, English, and German. • Daily cash management and sales operations. • Sale of local products and explanation of manufacturing processes and national tourism. • Organization, care, and maintenance of the store.
Education verified_user 0% verified
  • I
    Technologist in Sciences and Ancestral Knowledge
    ILADES
    Nov 2022 - Dec 2025 (3 years 2 months)