Keen Lyka Alarba Business Development Manager

Business Sales Development Representative

Builder.ai - What would you Build?

Sep 2021 - May 2025 (3 years 9 months)

Creating our own pipeline for the business (Lead Gen, Marketing Research, Connecting via Emails and Calls) Cold Callings to offer services such as creating websites and business apps to the project Booking a Demo and Facilitate presentations using Zoom Meetings Gather key information to update the CRM system and assign a nurture path and follow-up strategy. Provide solutions to customer questions or problems via verbal and written communication. Developing Marketing Strategies by working directly with the clients and the team

Business Development Executive

Full potential solutions

Nov 2020 - Sep 2021 (11 months)

Qualify leads by calling them and asking questions over the phone and assessing their needs and building a trust Outbound Calls in regards to helping clients to get more money from SSA Transfer qualified leads to a licensed insurance agent and a pharmacist Providing and offering a re-calculation of the disability amount provided by the SSA and help to check their healthcare plan.

C

Experience Champion Customer Service

C3 Everise

Sep 2019 - Mar 2020 (7 months)

Responding to customers and assessing needs and building a comprehensive solution Inbound calls in regards to registration for Medicare or Medicaid Placed medical orders online and collaborate with a licensed pharmacist about their medications Providing and calculating the amount for their copayment and explaining the deductibles or stages in their healthcare plan.

IT Help Desk Specialist - Web Hosting

Sutherland Global Services

Oct 2018 - Feb 2019 (5 months)

Designed, implemented, and monitored web pages and sites for continuous improvement in a fast-paced environment. Tested, designed websites, and performed troubleshooting prior to deployment. Sell Go daddy plans and packages and assisting with technical concerns, especially in domain buyers and front end and back end

Case Manager- Travel Account

Teledirect Telecommerce

Sep 2017 - Sep 2018 (1 year 1 month)

Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets. Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions when needed. Handled all negotiations between the hosts and the guests

A

Sales Consultant

AU Telco (Telstra) Teleperformance

Jan 2016 - Apr 2017 (1 year 4 months)

Boosted sales numbers with proactive account servicing and diligent relationship-building. Serviced accounts on a regular basis to propose new products or services and maximize revenue. Offered Customer Service Inbound, Technical Support, and Sales. Offered plans that are suited to their needs Assisting with their phone plans sell new phone numbers.

U

Sales Representative

US Telco (Verizon)

Jun 2015 - Dec 2015 (7 months)

Offered Customer Service Inbound, Technical Support, and Sales. Handled phone, Internet, and TV services. Build trust and sell Verizon Services Answered inquiries and help them with a basic technical support Offered plans that are suited to their needs Assisting with their phone plans upsell phones

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Collection Officer

(Wells Fargo Bank)

Apr 2014 - Apr 2015 (1 year 1 month)

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. Used skip tracing and other techniques to locate debtors. Applied training and persuasive communication strategies to overcome objections. Used probing techniques to determine debtors' reasons for delinquency. Negotiated to collect balance in full.

J

Cashier, Dining Crew, Party Crew, Kitchen Crew

Jollibee Foods Corp. Victoria's and Idelee Corp

Feb 2013 - Feb 2014 (1 year 1 month)

Greet Customers with a smile and handled all food orders Perform excellent tasks in the stations

Keen Lyka Alarba

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Keen Lyka Alarba

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Behavioral traits