Andrii Stoikov
About
Detail
Head of Payment Routing & Analytics Operations, Solutions Engineering, Support
Ukraine
Résumé
Jobs
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Head of Payment Routing & Analytics Operations, Solutions Engineering, SupportSolidgateJun 2021 - Current (5 years 4 months)Over five years at Solidgate, I built and scaled a cross-functional payment operations organization from 2 to 44 people, personally leading hiring and developing a leadership team of 5 Team Leads.
Today, I oversee 5 specialized teams covering the full merchant lifecycle — from technical integrations and onboarding to real-time analytics, payment optimization, and 24/7 support.
• Merchant Data Analytics — Drives approval-rate research, payment routing optimization, and actionable merchant insights that help improve payment performance.
• Billing & Analytics Operations — Owns MID testing and onboarding, payment orchestration, and workflow automation, reducing manual effort and accelerating merchant go-live.
• Merchant Inte- Customer Experience Team LeaderWirexMay 2018 - Jun 2021 (3 years 2 months)Led and scaled multiple customer support teams across regions during a period of rapid growth at one of Europe's leading crypto fintech companies.
Team Leadership — Managed and coached 30+ agents across regions, driving consistent performance, quality assurance, and SLA compliance.
Process Innovation — Designed and implemented new support workflows that improved first-response time by 40% and significantly boosted CSAT and NPS scores.
Regulatory Compliance — Architected Wirex's first GDPR compliance process from scratch, coordinating cross-functionally with Product and Compliance teams to ensure full regulatory readiness.
Product Launches — Supported the global rollout of key fintech products incl - EngineeringHumans sinceApr 2016 - Jan 2018 (1 year 10 months)Worked within a cutting-edge art-tech company specializing in large-scale interactive installations across the world.
Installation & Deployment — Hands-on installation and commissioning of interactive systems at stadiums, hotels, museums, and private venues.
Remote Support Model — Designed and implemented a remote support model, enabling efficient troubleshooting and maintenance across distributed locations.
Team Training — Developed training programs and coached remote teams on installation procedures and technical support workflows.
Client Communication — Served as the primary technical liaison for galleries, museums, and private art collections, ensuring smooth project delivery and client satis - FProject ManagerFolisitaSep 2015 - Mar 2016 (7 months)
- IJunior ResearcherInstitute of Renewable Energy the National Academy of Sciences of UkraineJan 2014 - Jan 2015 (1 year 1 month)
Education
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- Master's degree, Renewable sources of energyNational Technical University of Ukraine Kyiv Polytechnic InstituteJan 2012 - Jan 2014 (2 years 1 month)
- Bachelor of Engineering (BE, Renewable energyNational Technical University of Ukraine Kyiv Polytechnic InstituteJan 2008 - Jan 2012 (4 years 1 month)