G
Gaia Dexheimer
About
Detail
Customer Support Specialist
Brazil
Contact Gaia regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Senior Customer Support SpecialistCircleApr 2026 - Current (7 months)- Customer Support SpecialistCircleApr 2025 - Apr 2026 (1 year 1 month)
- Data Services ConsultantSAPAug 2024 - Apr 2025 (9 months)Manage a client portfolio, addressing technical and non-technical matters, and collaborating to craft customized reporting solutions. Provide recommendations on best practices, ensuring tailored solutions for different client profiles, industries, and use cases. Gather business requirements from clients, translating them into technical designs for reports or dashboards, and delivering actionable insights. Conduct client trainings on tools such as Cognos, educating them on system functionalities to empower their usage of SAP Concur solutions. Collaborate across cross-functional teams to deliver exceptional customer support and improve the overall customer experience.
- SAP Concur Integration DeveloperSAPFeb 2022 - Aug 2024 (2 years 7 months)Continuous improvement and development of an Integration product that runs on SAP BTP Integration Suite. Contribute to development processes such as sprint plannings, stand-ups, and retrospectives. Perform test activities to validate features quality and functionality. Troubleshoot connector/script errors and investigate REST API bad responses. Work with JSON/XML data representations. Assist in creating internal Knowledge-Based Articles. Operate within an agile framework, embracing SCRUM methodologies and using Jira Software to manage development tasks.
- SAP Concur Integration ConsultantSAPDec 2021 - Feb 2022 (3 months)Work with Cloud Data Integration and Customer Support. Managed implementation projects for new and existing customers. Provided solutions to integration issues via Salesforce and coordinated support meetings with customers as necessary.
- SAP Concur Integration InternSAPMay 2021 - Dec 2021 (8 months)Work with Cloud Data Integration and Customer Support. Responsible for seamlessly migrating customer's integration to SAP’s middleware and managing projects with Salesforce. Write scripts using JavaScript for data transformation. Conduct root cause analysis of integration issues and provide consulting services for existing integrations. Provide solutions to integration issues via Salesforce and coordinate support meetings with customers as necessary.
- Au PairCultural Care Au PairJul 2019 - Feb 2021 (1 year 8 months)Participated in a cultural exchange program in which I lived in three states of the USA and immersed in the American lifestyle. Responsibilities required me to set priorities as they ranged from childcare, homework assistance to general house management. Created networks with people from more than ten countries and took four courses in American Universities, which provided me with the experience of working in a remote environment.
- Purchasing AssistantGrupo DassJan 2018 - Jun 2019 (1 year 6 months)Performed administrative activities to support Nike and Asics’ purchases team. I was responsible for arranging shipments that met with customer’s deadlines while following up on the industry’s schedule and negotiating deliveries with suppliers. Acquired good knowledge of Microsoft Office suite, especially Excel, as I used it daily. Led a project to create a step-by-step manual of the job to guide new employees on their responsibilities.
Education
verified_user
0% verified
- bachelor, Bacharelado, Sistemas de InformaçãoUNISINOSJan 2020 - Jan 2024 (4 years 1 month)