Mark Raymundo

Head of Sales

MyEdSpace

May 2024 - Current (2 years 4 months)

Consultant - Project Based

IT Step Academy

Apr 2025 - May 2025 (2 months)

As a project-based consultant, my roles were to observe, recommend and establish. Specifics include - Root-caused the main issue in MoM failing performance of the Philippine site - Reviewed existing processes for both sales and marketing and how it's aligned to the overall site target. - Helped Marketing team in generating reports and increasing leads generation quality. - Established routines and prioritization for Marketing Managers. - Synced sales and marketing with performance. - Reviewed, scrutinized and recommended integration and functionalities on existing CRM. - Established processes and routines with sales and marketing team. - Provided skills training for sales and marketing team. - Enhanced events planning and execution.

Sales Director

Amitours

Jan 2024 - Feb 2025 (1 year 2 months)

Vice President of Sales

Refocus

Jul 2023 - Sep 2023 (3 months)

- Looks after the strategic and tactical side of the sales department in Indonesia. - Managed a group of 120-150 sales agents with verticals including Regional Director, Heads of Sales, Senior Team Leaders, Team Leaders and Sales Specialists. - Main KPI includes Sales Revenue, CPA, ROI, Conversion Rate, Revenue per unit, Refund Rate, SLA and Process Improvement. - Meets potential investors for the company and leads presentations regarding sales operational processes. - Establishes processes, resources, automation and materials for the team’s process improvement. Provides weekly and monthly metric reports and forecasts to the CEO/Founder. - Collaborate with partner merchants into improving approvals of loans and providing forecasts of ex

Regional Sales Director

Refocus

Dec 2022 - Jul 2023 (8 months)

- Established the 4th sales team in the Philippines - Established the Key Performance Metrics for better performance management - Introduced Rewards & Recognition to the entire sales team - Helped establish and automate Training videos and materials for a more efficient approach - Managed 3 team leaders within the team Key Achievements: - Grew Indonesia's revenue from $152.4k USD (November) to $218.1k USD (43% December) to $279.2k (28% January) - Increased the headcount by 400% from 32 people to 127 specialists in 5 months. Increased the Revenue per Unit from $400 (November) to $1082 (January) -Decreased the Refund Rate from 12% (November) to 4% (January), with a record breaking low of 2.1% last December - Record breaking 520% to ta

Head Of Sales

Refocus

May 2022 - Dec 2022 (8 months)

Senior Business Development Manager

Callbox Asia Pacific

Sep 2021 - May 2022 (9 months)

Builds and develops long term relationships with multiple company stakeholders in the APAC region, focused in ANZ, ranging from startups to Fortune 10 clients to outsource in the Philippines through Callbox - Meets with different Champions and Influencers from different companies to provide Callbox’s value proposition into having their sales and marketing outsourced in the Philippines. - Utilizes an Account Based Marketing and Omni-channel approach - Provides weekly forecasts, intel and reports to optimize Callbox’s business development process. - Manages all company tiers from Tier 3 to Tier 1 clients. - Regularly hosts webinar to introduce Callbox in a wider set of audiences. - Provides strategic plans to different startup companies to op

Sales Director

Prosun Solar

Sep 2020 - Sep 2021 (1 year 1 month)

Oversees the Sales, Marketing and Operations of both Prosun Solar (wholesale) and Integra (retail). Tasks include: • Management the Global Sales Team in Australia, Pakistan and Philippines. • Leading the Business Development Team and Account Management team in building and retaining business to business relationships with different solar retailers and installers across Australia. • Driving efficiency by creating and developing the company’s internal processes, workflows, data management and work instructions. • Heavily involved with the company’s marketing activities including content creation, ideas, design, timelines and approval. • Providing real time reports and analytics with forecasts and pipelines to accurate manage stocks. • Managem

Business Development Manager

Prosun Solar

Sep 2020 - Mar 2021 (7 months)

Business Development Manager

Impos Point of Sale

Jul 2019 - Jul 2020 (1 year 1 month)

Builds and develops relationships with medium to large businesses in the Hospitality Industry, focused on restaurants, hotels, cafes, bars and retail shops in Australia and New Zealand. Tasks include • Market research • Prospecting and lead mining • Account management. • Business acquisition in Australia and New Zealand.

Sales Manager

Music Tribe

Dec 2018 - Jun 2019 (7 months)

Responsibilities include: - Management of operations of Coolaudio, 1 of the brands under Music Tribe that deals with semiconductor chips and other spare parts. - Introduced Retention and Acquisition as global sales KPIs - Implemented strategies on increasing customer portfolio and revenue - Utilizes Salesforce as the CRM by coordinating with developers to make functions more efficient while implementing it to the department for operational use - Liaised internally with accounts and the manufacturing facilities in China for forecasts, stock inventory and stock management. - Created inter-departmental processes - Manages social media marketing and SEO - Manages the website and ongoing improvements - Reported directly to the CEO and Vice Pre

Sales Team Manager

QEnergy Limited Australia

Jan 2015 - Nov 2018 (3 years 11 months)

Responsibilities include - Management of a group of 20-30 individuals handling 3 LOBs: Outbound Sales, Inbound Sales and Retention. - Primary function is coaching and development of individuals - Develop leadership skills of Sales Coaches - Heavily involved in recruitment - Handles product and skills training for both new hires and tenured - Involved in sales and marketing strategies - Reports directly to CEO

Sales Supervisor

Acquire BPO

Mar 2011 - Dec 2014 (3 years 10 months)

Responsibilities include: - Leadership to a group of Outbound Sales Specialists - Primary function is coaching and developing people to exceed monthly targets

Customer Service Representative

Teleperformance

Nov 2009 - Mar 2011 (1 year 5 months)

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