Delfina Sosa

Bilingual Customer Support Specialist & Virtual Assistant | B2 English I am a results-driven professional with over 5 years of experience in high-standard customer service and administrative support. Having lived and worked in the United States, I developed a global mindset and the cultural adaptability necessary to support international teams and diverse client bases. I specialize in bridging the gap between complex problems and efficient solutions. Whether it’s managing high-volume inquiries, streamlining administrative workflows, or ensuring a seamless customer journey, I focus on reliability and clear communication. What I bring to the table: - Multilingual Communication: Fluent in Spanish (Native) and English (B2), capable of handling professional correspondence and live support. - Tech-Savvy Adaptability: Quick to master new CRM tools, ticketing systems, and project management platforms. - Operational Efficiency: Proven ability to manage schedules, organize daily responsibilities independently, and resolve issues before they escalate. I am currently looking for remote opportunities in Customer Support, Virtual Assistance, or Administrative roles within the tech and startup ecosystem.