Bruno Mantega

Customer Support Specialist

HubSpot

Dec 2023 - Current (2 years 9 months)

Client Support Specialist II

Finalsite

Oct 2022 - Dec 2023 (1 year 3 months)

- Customer support for K12’s Web Community Manager - a website solution for K12 schools in the U.S. -Support provided via email, tickets and phone calls (inbound and outbound), laboring simultaneous cases; - Providing support/solutions within SLA time dependant on case severity (1h - 24h); - Extensive use of the Salesforce platform for cases management; - Collaborated in updating internal knowledge base with solutions to reported issues or specific client needs (e.g., custom codes using HTML and CSS to achieve the desired changes on the product's layout); - Assisted team mates with troubleshooting: testing different scenarios and providing creative solutions within the product's limitations;

Client Support Representative

Blackboard

Dec 2020 - Sep 2022 (1 year 10 months)

Business consultant and customer care

Sutherland

Jun 2019 - Dec 2020 (1 year 7 months)

Consultative sales and customer support for products/service for a third party company: collecting information about customer’s undertaking, comprehending their needs and suggesting products or solutions to improve their business. Aiding customers with products setup and troubleshooting for domains setup, web hosting in cPanel/Plesk, email solutions, SSL, backups. Used diverse media experience: inbound and outbound phone calls, chat and email used as resources to help customers, sometimes labouring with simultaneous cases. Eventually assisting colleagues with technical and updated information regarding company’s products and services, improving knowledge of basic functions and features of the company’s products and similar sector competitor

P

B&B Manager & Receptionist

Parque Paraíso das Flores B&B

Aug 2018 - Mar 2019 (8 months)

• Accountable for answering calls, e-mails and text messages regarding reservations and rentals. Interacting with customers on review apps, sites and social media. • Managing schedules, receiving guests, planning and suggesting sightseeing and being knowledgeable of any extra care they would need; • Responsible for financial accounting and payments management; • Marketing and advertising for the B&B’s services and features on social media, such as Facebook and Instagram and website initial designing on WIX platform; • Implementation of partnerships with booking systems for hotels and alike (Booking.com, Airbnb, etc.)

About

Detail

Timeline

Résumé