Francisco Javier Cobo

Collections Agent

MUST University

Aug 2024 - Current (2 years)

Maintain the Bursar Officer actively informed of all collection efforts enquiries and ensure the maintenance of accurate detailed lists ensuring consistent follow up on detailed productivity reports, collection efforts reports, prospective qualifications, prospective references, prospective document requirements as applicable, and that such records are maintained in the applicant’s record. Carefully engage and complete project parameter and goals. Liaising with the MUST Bursar Officer and other relevant MUST personnel regarding paperwork, and all relevant follow-up communication as applicable. Show less

Accounts Receivable/Collections Specialist

Altus Commercial Receivables

Feb 2022 - Mar 2023 (1 year 2 months)

As an Accounts Receivable Specialist for 14 months, I excelled in first-party collections focused on dairy farmers in Brazil. Within a year, I streamlined the client portfolio, reducing accounts from 110 to 52, resulting in the successful collection of over two million Brazilian reals (R$). I conducted client meetings fluently in Brazilian Portuguese, overseeing records for the top 25 high-value customers. This included meticulous management of accounts receivable transactions, invoices, payments, and communication, all while implementing effective debt collection strategies. My contribution extended to providing crucial insights to upper management through comprehensive weekly updates and reports on the top 25 accounts, accounts receivable

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Language Coach/Translator

English UP!

Nov 2014 - Jan 2022 (7 years 3 months)

I conducted personalized English classes for diverse groups, working with over 70 professionals and young students from various backgrounds like IT, agriculture, sales, human resources, pharmacy, and engineering. In just 30 days of targeted instruction, these students made noticeable strides in overcoming language barriers, gaining confidence, and improving their fluency. I also managed translation tasks for legal, technical, and medical documents, ensuring accuracy and meeting project deadlines consistently. This dedication led to high customer satisfaction with my work. Show less

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Network Operations Center Analyst

Ascenty Data Center

Mar 2013 - Apr 2014 (1 year 2 months)

Handled meticulous tasks involved in creating tickets containing essential details about ongoing issues and steps taken for troubleshooting. I ensured accurate documentation of incoming calls, facilitating subsequent technical support. Swiftly executed initial troubleshooting steps for infrastructure incidents at the first level, addressing immediate concerns. Maintained continuous communication with clients, providing updates on their network's status until all issues were successfully resolved. Utilized Spanish proficiency to assist clients from Colombia, offering technical support and bridging communication gaps between clients and the company. Acting as an interpreter, I facilitated smooth interactions between clients and colleagues fac

Bilingual IT Support Specialist

Algar tech

Nov 2012 - Feb 2013 (4 months)

Meticulously executed tasks involving the creation of detailed tickets containing essential information on ongoing issues, outlining troubleshooting steps taken to initiate resolutions, and registering all incoming calls for subsequent technical support. Conducted rapid first-level troubleshooting procedures for infrastructure incidents. Maintained continuous communication with clients, providing regular updates on their network's status until all network-related issues were successfully resolved. Show less

Francisco Javier Cobo

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