Craig Chiofalo

I am a customer-focused leader with over 20 years of experience directing customer service, success, and support teams across multiple geographies. I have a proven track record of creating and motivating high-performing teams to exceed personal and organizational objectives. I am a creative, high-energy team player that is recognized as being fair with a strong work ethic and excited about technology. I have twenty-four years of experience working across SMB to Enterprise clients. I have worked with numerous technologies, including Salesforce, Zendesk, ChurnZero, Confluence, SQL, Slack, Jira, and more.

The customer experience is the cornerstone of any successful organization. Implementing strategies that ensure customers receive the best possible experience and product value is something I am passionate about and firmly believe propels a company's success. Companies have to give their customers a compelling reason to stay by sharing their expertise and helping them be successful; this, in conjunction with delivering exceptional service, reduces churn, increases advocacy, drives leads, and delivers revenue growth.