Norena Mnim

Norena Mnim

About

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Global Content Writer | Built Authority for Founders Across Industries | Worked with High-Growth Brands and Visionary Leaders | 5+ Years Experience Driving Infl
United Kingdom

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Résumé


Jobs verified_user 0% verified
  • EXAVON
    Brand Representative
    EXAVON
    May 2026 - Current (4 months)
    Brand Ambassador — Exavon Represented the brand through strategic content, community engagement, and digital campaigns that increased visibility and audience trust. Skilled in brand storytelling, audience connection, and creating engaging online experiences that drive awareness and engagement.
  • GAOTek Inc
    AI technical writer
    GAOTek Inc
    Feb 2026 - Apr 2026 (3 months)
    AI Technical Writer | Simplifying Complex Ideas Through Clear, Engaging, and User-Focused Content
  • Vantage Group Media
    Content-Led Growth Strategist
    Vantage Group Media
    Nov 2025 - Current (10 months)
    Identify high-impact content opportunities through audience research and market analysis. Align content marketing efforts with overall business and growth objectives. Lead brand storytelling to position businesses as industry authorities.
  • IBM
    Ghostwriting
    IBM
    Nov 2025
    Completed a project for IBM, delivering ghostwriting, proofreading, and document retyping with a strong focus on clarity, accuracy, and professional quality.
  • freelance
    Ghostwriter
    freelance
    Oct 2025 - Apr 2026 (7 months)
  • U
    Banking Professional | Customer-Centric | Financial Service Excellence
    UNITED BANK FOR AFRICA PLC
    Apr 2021 - Dec 2025 (4 years 9 months)
    PROFESSIONAL SUMMARY Strategic and dynamic Customer Experience Specialist with 4+ years of experience at UBA (a multibillion-dollar bank), specializing in email/chat support, dispute resolution, and client retention. Known for blending corporate excellence with creative storytelling and brand strategy. Proven record of exceeding KPIs, resolving complex issues swiftly, and driving client loyalty.
  • U
    Customer Service Officer
    UNITED BANK FOR AFRICA PLC
    Apr 2021 - Aug 2025 (4 years 5 months)
    Customer Service Officer United Bank for Africa (UBA), Taraba | 2021 – Present • Resolved 95% of disputes within SLA using IDM, CRP, and GRP. • Boosted customer satisfaction by 28% through tailored communication. • Reduced resolution time by 40% via partner collaboration (banks, switches, merchants). • Handled 100+ daily interactions across phone, email, and chat.
  • T
    Manager
    Trafud Global
    Aug 2020 - Sep 2021 (1 year 2 months)
    Manager Trafud Global, Taraba | Aug 2020 – Sept 2021 • Oversaw daily operations and decision-making processes. • Improved efficiency through structured team workflows. • Raised monthly sales revenue by 17% with targeted campaigns
  • G
    Teacher
    GDSS Army
    Jun 2019 - May 2020 (1 year)
    Teacher (NYSC) GDSS Army, Serti, Taraba | June 2019 – May 2020 • Enhanced student participation by 35% through interactive teaching. • Mentored students to improve academic performance and leadership skills.
  • B
    Marketing Officer
    BUYU Foundation
    May 2015 - Dec 2015 (8 months)
    Field Marketing Officer BUYU Foundation, Gombe | 2015 • Executed outreach campaigns boosting product awareness by 50%. • Partnered with stakeholders for rural health-focused initiatives.
Education verified_user 0% verified
  • T
    Leadership course ILC2
    The seed of excellence
    Jan 2026 - Feb 2026 (2 months)
  • U
    Business Continuity Management, ISSUED
    UBA ACADEMY
    May 2025
    This program was designed to enhance understanding of the critical systems, strategies, and protocols that support seamless business operations during disruptions. by being familiar with business continuity framework to help safeguard the resilience and long-term sustainability institution
  • ICS Sourcing Academy
    ICS Sourcing Academy
    ICS Sourcing Academy
    Jan 2024
  • S
    SHE-CAN WITH ICT
    SHECAN WITH ICT
    Jan 2024
    The SHE CAN with ICT – Skill Up program is a transformative initiative by the Women’s Technology Empowerment Centre (W.TEC), designed to empower female entrepreneurs in Nigeria, particularly in the fashion and beauty industries, by equipping them with essential digital skills to enhance their businesses in today’s tech-driven economy. Goal: To empower 5,000 women with practical digital technology skills and tools to catalyze their entrepreneurial growth Mentorship: Access to experienced mentors who can provide guidance and support throughout the entrepreneurial journey. Digital Skills Training: In-depth instruction in areas such as social media marketing, e-commerce, and digital tools for business growth . Certification: Upon comple
  • Delflow Industries Ltd
    CERTIFICATION, ISSUED
    Delflow Industries Ltd
    Dec 2020 - Feb 2021 (3 months)
    Member , Nigerian institute of management chattered Professional Membership No 00013920 Proficiency certificate in management
  • The Federal Polytechnic Bauchi
    Higher National Diploma, Public Administration
    The Federal Polytechnic Bauchi
    Jan 2016 - Jan 2018 (2 years 1 month)
  • The Federal Polytechnic Bauchi
    National Diploma, Public Administration
    The Federal Polytechnic Bauchi
    Dec 2011 - Jun 2014 (2 years 7 months)
  • HubSpot Academy
    digital marketing
    HubSpot Academy
    professionally trained by the hubspot academy as a digital marketing strategist.
  • U
    SUPERVISOR RECOMMENDATION
    UNITED BANK FOR AFRICA UBA
    I am writing to highly recommend Norena Abel for any job opportunity within your esteemed organization. Norena has been a dedicated Customer Care Officer at United Bank for Africa (UBA) for nearly four years, during which time she has consistently demonstrated exceptional proficiency and dedication in her role. She has my highest recommendation for any job opportunity. Should you require any further information, please do not hesitate to contact me at wama.jikheni@ubagroup.com or +234- 7036883681. Sincerely, Wama Jikheni Customer Service Manager United Bank for Africa (UBA)
  • T
    completed certification and mentorship, Business
    Transforming Nigerian Youth programme
    The program was brought to Nigeria by the Young Africa Works-Mastercard Foundation in partnership with the Enterprise Development Centre, Pan-Atlantic University, with special focus on agriculture and creative sectors especially women-led businesses in Nigeria.
  • Jobberman Youth Engagement  Learning
    Soft Skill Training Soft Skill Training, SOFT SKILL
    Jobberman Youth Engagement Learning
Projects (professional or personal) verified_user 0% verified
    This is a community-created genome.