Dimitra Vakalopoulou

Partner Account Specialist

Booking.com

May 2025 - Current (1 year 6 months)

- Build and maintain strong, trust-based relationships with property owners and managers. - Analyze property performance and offer data-driven suggestions to boost visibility. - Introduce and promote tools such as Preferred Partner Program, Genius program, and mobile rate discounts. - Assist partners in optimizing pricing strategies and promotions to improve conversion. - Help partners manage and enhance their property listings, including photo galleries, room types, and property descriptions. - Advise on high-quality content standards to improve online presence and attract more guests. - Educate partners on the guest review system and how it affects property performance. - Provide feedback and ensure listings are accurate, complete, and ap

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Account Manager

Mar 2024 - Jun 2024 (4 months)

- Key clients include Sunsweet, Fisherman's Friend, Zuccherino, McVitie's, New Home, Ecomat, Ikariotissa Beer, Weetabix, Zozefina Jewelry etc. - Liaise with Clients and Define Digital Strategy - Manage digital marketing campaigns through all areas of the project life cycle - Clearly understand and implement digital marketing campaigns which fit client needs - Collaborate with designers and create calendar for Social Media - Create & manage campaigns in Social Media - Manage eMail Marketing campaigns (Mailchimp, GetResponse) - Experience with influencer marketing and TikTok - Assisting in budgeting of PR initiatives -Briefing for photoshootings - Reporting (GA4, Meta Ads Manager) - Copywriting (Social Media Posts, Google Ads, Meta Ads, Banne

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Social Media Manager

Jan 2023 - Feb 2024 (1 year 2 months)

- Content Manager of 17 Hotel Accounts in Greece, Italy & Romania (Instagram, Facebook, LinkedIn) - Scheduling Instagram & Facebook posts and replying to DMs & comments via Meta Business Suite - Community Management (reviews on Google, Booking, Tripadvisor, Expedia, Holiday Check) - Coordinating the creation of digital content (e.g website, blogs, press releases) - Management of websites with Wordpress, HTML5 and CSS - Managing inquiries from media, individuals and other organizations - Assisting in designing and developing marketing collaterals and promotional materials - Showing strong creativity and copy-writing skills - Analytics and reporting: Google Analytics 4, Looker Studio, social media campaign performance - Acting as an ambassado

Support Associate for Malta, Cyprus, Greece

Wolt

Sep 2021 - Dec 2022 (1 year 4 months)

- Respond in a professional manner to various customers’ queries via Live Chat and Email for Malta, Cyprus and Greece (●CRM: Intercom) - Community Management (customer reviews) - Communication with other departments such as Marketing & Sales department & Operations department

Travel Agent

Ferryscanner

Apr 2021 - Sep 2021 (6 months)

- Customer support via chat and e-mail (up to 100 customers/day) in Greek and English language - Direct customer service at the reception - Issuing, changing and cancelling ferry tickets via Liknoss & Certus - Storage of data in corporate systems - Contact with ferry companies via telephone and via e-mail on Trengo (CRM)

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Sales Representative

Sep 2020 - Jan 2021 (5 months)

- Promoting and selling telephony and mobile packages via outbound calls

Dimitra Vakalopoulou

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Dimitra Vakalopoulou

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