Zubair Virjee

Vice President of Customer Success

Alpaca

Jun 2024 - Current (2 years 3 months)

Head of Pre-Sales, Onboarding & Integrations and Success Functions

Vice President, Partner Enablement

Alpaca

Aug 2023 - Jun 2024 (11 months)

Head of Pre-Sales, Onboarding & Integration Functions

Director, Partner Enablement

Alpaca

Jul 2022 - Aug 2023 (1 year 2 months)

Sales Enablement Manager

Alpaca

Feb 2022 - Jul 2022 (6 months)

Customer Success and Technical Sales

Validere

Dec 2019 - Feb 2022 (2 years 3 months)

• Served and lead teams as the implementation and post-sales manager across the end-to-end lifecycle of accounts worth over $4 million in ARR. • Executed over $2 million ARR in new sales. • Grew revenue within the current client base by 2-10x. • Achieved a 100% renewal with current accounts in partnership with the account executive. • Developed value metrics; measured, tracked, and reported on value; proactively ensured clients captured expected value as defined in the sales process. • Lead technical sales discovery meetings to uncover relevant challenges & pains and identify the highest value opportunities for our clients. • Maintained overall accountability for the quality and completion of work products and deliverables developed by the

Senior Consultant, Strategy & Operations

DELOITTE CANADA

Feb 2019 - Dec 2019 (11 months)

• Built and supported a reliability centered maintenance program. Responsible for tracking, scheduling, and controlling quality of client deliverables. The project involved the creation of a functional asset hierarchy, determination of asset criticality, development of maintenance strategies, and changes to the client's work management processes. • Successfully co-lead and implemented a 9,500+ asset hierarchy and criticality upload to SAP for a large refiner. • Revamped and rebuilt a reliability training module for a major Canadian oil and gas company. • Supported in site assessments and proposal development. • Lead the 2020 campus recruitment for the Operations Transformation team.

Senior Petroleum Quality Analyst

Enbridge

Dec 2014 - Jan 2019 (4 years 2 months)

• Developed, negotiated and implemented a sample and test program under budget with strict commercial deadlines on a 1 million barrel/day pipeline. • Improved the quality of Domestic Sweet crude to the Gulf Coast by 25%. • Implemented new quality programs and supported in the startup of a 300,000 and 585,000 barrel/day pipeline while working with inter-departmental teams to optimize tanks, batching, budgets and testing. • Spearheaded a 6 million barrel quality improvement initiative on domestic sweet crude at the Cushing Terminal, ensuring the highest standard of quality on client oil barrels. • Optimized crude quality and degradation on the Enbridge mainline system. • Volunteered as a health and safety representative, chaired quarterly mee

Quality Engineer in Training - Major Projects

Enbridge

Mar 2014 - Dec 2014 (10 months)

• Provided engineering support for process improvements and formalized procedures such as Engineering On-Boarding Procedure and Engineering Service Standards. • Attended and participated in supplier and engineering assessments. • Prepared quarterly reports for the Quality Performance group. • Revised the Quality Incident Notification procedure and assisted with Quality Incident investigations. • Member of Energy Champions; diverse team across the company acting as a fast and flexible source of feedback and ideas to solve business problems.

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