Kristen Ingelman
About
Detail
Head of Delivery Operations
Victoria, British Columbia, Canada
Résumé
Jobs
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Head of Delivery OperationsEnrollment ResourcesMar 2025 - Current (1 year 7 months)- Delivery Team LeadEnrollment ResourcesJan 2025 - Mar 2025 (3 months)
- Senior Support EngineerEnrollment ResourcesOct 2023 - Jan 2025 (1 year 4 months)
- Support EngineerEnrollment ResourcesJan 2022 - Oct 2023 (1 year 10 months)Responsible for providing technical support to software clients, troubleshooting technical issues, building lead generation forms & landing pages, as well as building websites with company software tools.
• Respond to client requests, questions and concerns through a ticketing system, ensuring that all client needs are met
• Edit and update client WordPress websites, based on client requests and best practices
• Prepare clear and concise implementation instructions for clients and their technical teams
• Write and test CRM (Customer Relationship Management) JavaScript integration scripts, posting essential lead data to clients CRM systems
• Conduct internal and external company software training
• Build webpage - Assistant Web DeveloperLangara CollegeMay 2021 - Nov 2021 (7 months)Member of the Communications & Marketing team. Responsible for updating, maintaining and developing Langara College’s most visited websites, including the official college website: https://langara.ca
• Provided live training sessions to Langara staff members on how to use and navigate through Langara’s Content Management Systems (CMS)
• Created documentation for Langara employees on how to navigate current WordPress websites and other Content Management Systems
• Worked closely with lead developer to implement improvements on Langara College’s website, including updating and implementing design changes to WordPress PHP templates
• - Assistant Web DeveloperLangara CollegeFeb 2021 - Apr 2021 (3 months)Worked with a team of developers and designers to improve and implement design changes, for the Web and Mobile App Design & Development Program website at Langara College: https://langara-app.vercel.app/
• Worked closely with lead developer to convert the old version of the website from React to Next.js, to reduce loading times and increase overall site performance
• Implemented a brand-new design to the website using a combination of styled-components and SASS
• Worked closely with the design team to identify UX improvements and implement the new design for the website - MRetail SalespersonMiz Mooz BoutiqueSep 2019 - May 2021 (1 year 9 months)• Part-time sales associate at busy upscale shoe store in Kitsilano
• Assisted customers with shoe selection, arranged window displays with new arrival shoes and merchandise and prepared end of day reports for store owner - Retail SalespersonNorth Sails Atlantic Ltd The Yacht ShopMay 2018 - Sep 2018 (5 months)Responsible for floor sales and helping customers find specific products at busy sailing supply store. Managed cash register, responsible for sales, restocked, organized shelves and priced items.
Education
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- Web and Mobile App Design and Development, Web DeveloperLangara CollegeJan 2020 - Jan 2021 (1 year 1 month)
- Intro to Front-End with JavaScriptLighthouse LabsJan 2019
- Bachelor of Arts - BA, International/Global StudiesQueens UniversityJan 2016 - Jan 2019 (3 years 1 month)
Projects (professional or personal)
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Awards
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- IDean's Honour RollIssued by Langara CollegeAchieved Dean's Honour Roll in my fourth semester of the Web & Mobile App Design and Development Program at Langara College.
- IDean's Honour RollIssued by Langara CollegeAchieved Dean's Honour Roll in my first semester of the Web & Mobile App Design and Development Program at Langara College.
- IDean's Honour RollIssued by Langara CollegeAchieved Dean's Honour Roll in my second semester of the Web & Mobile App Design and Development Program at Langara College.